Connect with us

Jobs

Administrator at Discovery Ltd.

Published

on

About Discovery
Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
About (Invest)
Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.
Key Purpose
We are looking for Administrator within the Invest New Busines team who is client centric with a passion for Administration and who embrace our core purpose and and values through every interaction.
Areas of responsibility may include but not limited to
  • Answer and resolve all calls receive via the New Business Call Centre
  • Must have the ability to investigate, resolve and provide feedback on all queries
  • Drive first time resolution
  • Capture details on Quality centre – service tracker for all queries and calls received into New Business team
  • Ability to display ownership on a query up to resolution
  • Filter or refer queries to the correct department and provide feedback to requestor
  • Capture or record all instructions and information on system
  • Maintain SLA within various work pools
  • To capture on Quality centre any possible fix or system issues
  • To check all relevant required documents is received eg correct application forms, valid bank statement, signed quote
  • Amend and update QA errors report when necessary
  • To Capture, Quality Assure and activate new investments, issue the relevant policy schedules, and assist with queries relating to the process
  • Answer and resolve all calls receive via the New Business Call Centre
Personal Attributes and Skills
Behavioural Competencies:
  • Drives Results
  • Values Driven
  • Optimistic
  • Learns on the Fly
  • Resilient
  • Instils Trust
  • People Savvy
  • Problem Solver
Additional attributes
  • Quality Orientation/Attention to Detail
  • Planning and Organizing/ Work Management
  • Highly developed writing, communication, and presentation skills
  • Self-managed
  • Strong delivery focus
  • Highly adaptable and resilient (Able to work under pressure and Change Readiness)
  • Customer Service Orientation
  • Conflict handling
  • Assertiveness
  • Time Management
Education and Experience
  • Matric
  • Related BComm Degree is advantageous
  • A minimum of 2 years working experience in an Investment Administrator role within a New Business environment within the LISP industry/platform
  • Adequate LISP administration and process knowledge
  • Knowledge and understanding of Long-Term Insurance and Pension Fund Legislation on retirement products
  • General Computer Literacy with proficiency in Excel, Word and outlook
  • Experience using the following systems is an added advantage:
  • Compass

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Jobs

Fitter at Sibanye Stillwater

Published

on

Your manager should be aware of and support your application. Pre-screening and psychometric evaluation may form part of the selection process. Short listed candidates will be requested to attend a panel interview. Applicants who receive no response to their applications within 14 days may consider their application for the position to be unsuccessful.

Sibanye-Stillwater is committed to the achievement and maintenance of diversity and equity in employment.

The appointee should:

  • Be in possession of Grade 12 or Technical Specific N2
  • Certified Competent as Fitter
  • Trade Certificate issued in terms of section 13 or 26D
  • Completed formal Learnership programme prior to obtaining a Fitter artisan Trade
  • English literate (speak, read and write)
  • Must be able to do standby and overtime
  • Must be familiar with risk assessments procedures
  • Valid driving license code 08
  • Basic Computer Skills
  • Be declared medically fit for the position and environment, as determined by a risk based medical examination at the relevant Sibanye Stillwater Occupational Health Centre.

Advantageous requirements:

Key responsibilities:

  • Achievement of safe production performance levels through the effective maintenance of equipment
    • Attend and conduct Safety meeting
    • Conducts and participate in Risk assessments
    • Allocate tasks to subordinates
    • Attend to Breakdowns and emergencies as required
    • Ensure that material, spares and equipment are available as required
    • Ensure proper and adequate on the job training and coaching is provided to subordinates
    • Comply to environmental requirements
    • Exercise judgment with regards to replacement of components
    • Maintains a high quality of work
    • Timely and accurate information
    • Records results of all legal examinations in the appropriate format
    • Works in a sequence that prioritises work requirements
    • Completing job cards and description of work and spares used (PM’s)
    • Performing work to the required standards and specifications
    • Applying appropriate tools to complete tasks

    Good employee relations

    • Ensuring effective teamwork
    • Identify potential conflict situations and minimize the implications of possible conflict
    • Ensure that subordinates have clear work expectations and plans
    • Conduct on the job induction
    • Support, coach and participate in the training and development of subordinates and apprentices
    • Effective two way open communication with subordinates and line supervisor
    • Report at risk behavior, incidents and injuries
    • Interacting with other departments
    • Advising defects and abnormalities to appropriate supervisor or manager

    Recommend employees suitable for career developing

Interested parties should complete and submit the standard job application form using the link below:

Internal : http://www.careers.sibanyestillwater.com/ci/en/listing/

External : http://www.careers.sibanyestillwater.com/cw/en/listing/

HR Contact Person : Simane Seleka

Recruitment Person : Letlape Martha

Recruiter’s contact number : 014 495 1093

NB: Kindly note that the HR personnel at the operations should assist internal applicants to apply should they need assistance.

Closing Date:13th December 2021

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

Similar Leanerships Jobs For you:   Click Here: ALL Leanerships Job Vacancies in South Africa Today

Similar Government Jobs For you:   Click Here: ALL Government Job Vacancies in South Africa Today

Continue Reading

Jobs

Service Consultant at Discovery Ltd.

Published

on

Key Purpose
To take inbound calls, assist Africa Health Insurance members with queries and ensure first time resolutions or refer them to the appropriate area for resolution.
Key Outputs
Dealing with multiple telephonic queries from Africa Health Insurance members, brokers, franchises, the public and internal parties
Dealing with all queries through to resolution
Keeping client up to date with their queries
Ensuring excellent quality service to all members
Completing administrative and repetitive tasks
Keeping accurate detailed stats of all queries/correspondence and reporting on it on a weekly basis
Logging of all queries and routing all enquiries to correct departments
Working on Africa Health Insurance systems
Keep up to date with policy and product changes
Assisting with written correspondence where necessary
Driving the values of first time resolution on all interactions
Applying logic in all circumstances
Competencies
Behavioral Competencies
Presenting and communicating information
Delivering results and meeting customer expectations
Deciding and initiating action
Following instructions and procedures
Adhering to principles and values
Persuading and influencing
Analyzing
Coping with pressure and setbacks
Able to work between shifts allocated
Knowledge
All Africa Health Insurance product and benefit knowledge
Africa Health Insurance Systems
Skills
Time Management
Verbal and written communication
Qualifications & Experience
Essential
Matric
Basic MS Office Knowledge
Minimum of 6 months customer service experience
Ability to speak to French
Advantageous
Minimum of 6 months inbound call centre experience in a customer service environment
EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Closing Date :10th December, 2021

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

Continue Reading
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement

Trending