Customer Care Officer at Volt Management Services Limited

Published

7 months ago

April 30, 2024

Jobs in Africa

We are a Management Consultancy firm and we commenced active business in Kenya April 2016.

Sales Transactions: Process sales transactions accurately and efficiently. Handle cash, credit card, and digital payment methods following established procedures.
Prospecting, Upselling and Cross-Selling: Identify opportunities to sell, upsell and cross-sell products based on customer needs and preferences. Maximize revenue by suggesting complementary items.
Inventory Management: Keep track of available stock and inform customers about product availability. Place orders for out-of-stock items as necessary.
Maintain Presentable Workspace: Ensure the front o ce/ counter area is clean, organized, and well-stocked with promotional materials and product information.
Record Keeping: Maintain accurate records of sales transactions, customer interactions, and any relevant information. Assist with maintaining the customer database.
Handle Returns and Exchanges: Process returns, exchanges, and refunds according to Company policies, striving to resolve issues to the customer’s satisfaction.
Follow Security Procedures: Adhere to security measures, such as verifying customer identities and preventing fraudulent transactions.
Collaborate with Team: Work closely with colleagues in the sales team, management, and other departments to ensure seamless operations and effective communication.
Any other duties as assigned by line manager, H.O.D.

Education: A diploma or equivalent is required. Additional education or training in customer service or sales is a plus.
At least three (3) years of work experience in customer service, retail, or sales is advantageous.
Familiarity with point-of-sale (POS) systems is a plus.
Customer-Focused: Strong customer service skills with a focus on providing a positive and welcoming customer experience.
Experience in excel, google sheets and sales reports.
Sales Abilities: Ability to identify sales opportunities and effectively communicate product benefits to customers.
Adaptability: Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.
Attention to Detail: Accurate in processing sales transactions and maintaining records.
Problem-Solving: Ability to handle customer inquiries, concerns, and complaints with a solution-oriented approach.
Team Player: Willingness to collaborate with colleagues to achieve team and company goals.
Professional Appearance: Maintain a neat and professional appearance in line with company guidelines.