Jobs
Customer Strategy and Engagement Manager (11/22 PTA) at Foreign & Commonwealth Office
Main Purpose of Job:
UK Visas and Immigration is responsible for making millions of decisions every year about who has the right to visit or stay in the United Kingdom, with a firm emphasis on national security and a culture of customer satisfaction for people who want to visit legally.
UK Visas and Immigration in South Africa is a decision-making hub for UK visa customers in 27 Sub-Saharan Africa countries. Every year 160 000 people from across Africa visit the UK for leisure, family, business and education. The Customer Strategy and Engagement Manager will own and drive the region’s strategy to ensure that UKVI Africa delivers against our global customer service commitments to continually improve our service, whilst also supporting growth and investment in the UK.
This is a regional role, based in South Africa, and the jobholder will be responsible for supporting both stakeholders and customers in the business, tourism, and education sectors across the region.
This is a crucial and fast paced role for a dynamic and passionate individual, and offers the exciting opportunity to build upon and develop a wide and varied set of skills in a region of great significance to the UK government. The successful incumbent will be a highly skilled communicator at all levels – experienced in adapting messages from different audiences and channels – with a honed ability to develop and maintain excellent working relationships and adapt to competing priorities.
Main Duties and Responsibilities:
Regional Customer Strategy:
- Own and drive the region’s customer strategy across all markets, gaining increased levels of customer insight to help deliver a visa service which supports the growth agenda
- Inform, influence, and support delivery of UKVI customer strategy and new services to the benefit of the region, working closely with UKVI HQ
- Set the direction for the regional Customer Account Manager, agreeing priorities, and monitoring and challenging progress as appropriate
- Work with External Relation and the UKVI Customer Insight team to manage reputation and customer satisfaction. Identify any areas of concern/potential reputational harm for the region and identify actions to address them
Business and Growth:
- Lead outreach activity across the region, setting a clear direction on priorities and deliverables, and working in partnership with operational teams in Africa and the UK
- Undertake high profile outreach, tackling myths and complicated policy in a constructive way and promoting a positive UK visa service
Communications:
- Work with senior FCDO colleagues and UKVI External Relations m to deliver communications that build the profile and reputation of UKVI’s work
- Work with the UK Government’s Africa Communications Network and the FCDO Africa Campaigns Hub to develop and integrate audience-targeted visa messages into wider HMG campaigns and activity
- A core member of the Regional Management Team, work with the Operations Manager to ensure that customer focused activity has tangible efficiency and productivity benefits to the operation
Resources Managed:
1 staff member
- This role requires a dynamic, passionate, outgoing individual with outstanding communication skills, including stakeholder engagement skills
- At least two years’ experience in a communications, marketing or sales role
- Strong copywriting skills, such as experience of writing press notices or other written materials
- Demonstrable written and verbal English language to a very high standard (this will be tested at interview stage)
- Excellent presentation skills
- Excellent IT and organisational skills
- Previous experience and/or knowledge of UK Visa and Immigration operations would be beneficial, as would experience of working in other government departments
- Knowledge of the travel industry
- Patiently scroll down and read the job description below.
- Scroll down and find how to apply or mode of application for this job after the job description.
- Carefully follow the instructions on how to apply.
- Always apply for a job by attaching CV with a Cover Letter / Application Letter.
JOB ALERTS: Click Here to Join Our Jobs in Africa Telegram Group
The British High Commission pays in full for the Key Care Plus option on Discovery Health for staff including spouses/partners and dependants.
- Once you have successfully completed your probation the British High Commission will contribute 9% of your monthly salary to a Provident Fund.
- Annual leave entitlement of 25 days
- Working hours per week of 36.5
Please complete the application form in full as the information provided is used during screening.
- Please check your application carefully before you submit, as no changes can be made once submitted.
- The British High Commission will never request any payment or fees to apply for a position.
- Employees recruited locally by the British High Commission in Pretoria are subject to Terms and Conditions of Service according to local employment law in South Africa.
- All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
- The responsibility lies on the successful candidate to;
- Obtain the relevant permit
- Pay fees for the permit
- Make arrangements to relocate
- Meet the costs to relocation
- The British High Commission do not sponsor visas/work permits except where it may be local practice to do so.
- Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
- Information about the Foreign and Commonwealth Office Competency Framework can be found on this link: https://www.gov.uk/government/publications/civil-service-competency-framework Please note: AA=A1, AO=A2, EO=B3, HEO=C4, SEO=C5
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
The Northern Rangelands Trust is a non-profit umbrella organization supporting 33 community conservancies across northern Kenya. Its mission is to develop resilient community conservancies, which transform lives, secure peace and conserve natural resources.
The Role
The Partnerships and Grants Manager will manage a portfolio of significant multi-lateral and bi-lateral funders. This involves identifying and evaluating potential funding opportunity, cultivating relationships with targeted funders (formal and informal reporting), leading and writing proposals and bids, coordinating internally across NRT’s cross-functional departments (finance, programmes, communications, M&E) to develop compelling proposals that help fill funding gaps, report on status of the grants. The Account Manager is also responsible for monitoring and tracking opportunities throughout the funding cycle, helping mitigate any risks or challenges that arise and working as a high performing team member.
Key Job Responsibilities
- Manage a portfolio of bilateral, multi-lateral donors – ensuring both compliance and engagement plans to build strong, long-term partnerships.
- Develop grant proposals and bids – especially for large funders such as European Commission, USAID, DANIDA, Sida, AfD, FCDO, UN, World Bank
- Develop and implement engagement strategies to deepen relationships with funders and donors, creating long term relationships of trust mutual accountability.
- Manage ad hoc teams and coordinate grant project planning and reporting – with ability to initiate internal teams of peers around an agreed timeline and set of deliverables.
- Support basic proposal budgeting and reporting, helping review and explain financial reports and monitor burn rates.
- Demonstrate sensitivity in handling confidential information.
- Ensure compliance with NRT policies and procedures and external (donor/legal/IRS) requirements.
- Manage or participate in complex or sensitive negotiations with implementing partners, conservancy members and boards, and funders
- Convey the mission of NRT to diverse groups who are important stakeholders.
- Travel frequently and on short notice, work long and flexible hours as needed.
- Coordinate reporting and providing information needed by partners/donors/stakeholders; ensuring financial, MERL and Program reports align.
- Any other duties that may be assigned, including dedicated special initiatives
Qualifications
- At least 5-8 years relevant experience in managing large grants for bilateral and multilateral agencies; including convening proposal development workshops and leading process of developing grant proposals.
- Strong interest and passion for environment, climate, community based natural resource management, marine and terrestrial conservation, peace-building and development issues, deep familiarity with Kenyan or Ugandan conservation and development issues.
- Experience in building and maintaining long-term relationships with external stakeholders.
- Experience in managing and tracking multiple prospects of donors in a donor tracking or CRM system.
- Conversant in monitoring, evaluation, adaptation and learning frameworks
- Strategic, problem-solving mindset with a sense of humour and ability to manage stress and deadlines
- Appreciation for working in diverse teams on complex issues – ability to mentor and be mentored.
- Bachelor’s degree in commerce, Business Management, Business Administration, Project Management or other relevant field such as ecology, biology, sociology, anthropology – a Master’s degree will be an added advantage.
Closing Date:16 April. 2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
The Role
- The objective of the Legal & Compliance Unit is to support AECF’s mission by providing strategic, efficient, and innovative legal services.
- AECF is seeking to recruit an exceptional individual to fill the position of Legal Counsel who will be responsible for providing legal support in the legal and compliance function.
- This role will report to the Head of Legal & Company Secretary.
Key Responsibilities
- Provide legal advisory services to AECF and its stakeholders on all aspects of law and investment portfolio while ensuring proper representation of the organization in all legal matters.
- Provide legal support through AECF’s transactions lifecycle by advising on transaction structures, providing deal negotiations support, documentation support, drafting and advising on legal documents including interim agreements while ensuring effective documentation of legal terms and conditions.
- Leading in the drafting and negotiation of complex agreements including funding agreements, collateral documents, term sheets, inter-creditor agreements, consortium agreements, transaction advisory agreements, downstream partner agreements, and other consulting and service provider agreements.
- Supporting the portfolio and investments teams in structuring and compiling contract documentation to ensure completeness and accuracy and drafting/reviewing information memorandum and legal deal negotiation documents.
- Review and understand all laws and regulations relevant to AECF portfolio companies across Sub-Sahara Africa together with AECF’s governing documents to ensure transaction compliance.
- Undertake legal assessments, interpretations and advise senior management on compliance including regulatory and donor compliance, while providing recommendations and representation on day-to-day operational matters.
- Continuously analyze in-country and cross-border regulatory issues affecting AECF and communicate effectively with internal key stakeholders and support the development of strategies and plans to mitigate any non-compliance risks arising therefrom.
Suitable candidates should possess:
- A Bachelor of Laws degree and a postgraduate diploma in law/legal practice certificate.
- A minimum of 6 to 8 years post-admission experience working at a commercial-oriented law firm or international organization.
- Experience presenting to senior management and at the board of directors level.
- Substantial experience in leading financing transactions including drafting and negotiating a wide range of finance documents, including LMA-based finance documents and complex legal agreements.
- Have excellent organizational and prioritizing skills with the ability to manage multiple work demands while meeting tight deadlines.
- Excellent interpersonal skills including strong work ethic, impeccable integrity, and judgment.
- Ability to work independently while maintaining strong collaborative relationships with colleagues and partners.
- Excellent analytical skills, attention to detail, and the ability to work accurately with creativity
Closing Date:19/04/2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Funding Partnerships and Grants Manager at Northern Rangelands Trust
Legal Counsel at Africa Enterprise Challenge Fund (AECF)
