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Driver/Storeroom Clerk at Nacosa

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Introduction
NACOSA is a network of over 2,500 civil society organisations working together to turn the tide on HIV, AIDS, TB and GBV in Southern Africa. NACOSA promotes dialogue, builds capacity with accredited training, mentoring and technical assistance and channels resources to support service delivery on the ground, particularly among children and youth, key populations and women and girls.

As a principal recipient of the Global Fund and in partnership with USAID and PEPFAR and other public and private sector partners, NACOSA works at all levels – from international agencies and national government, right though to sub-district services and small, community groups.

NACOSA acts as a bridge between people and health and social services. NACOSA’s programmes reach around 270,000 people affected by HIV, AIDS, TB and gender-based violence.

Job Functions

Driver
Industries
Ngo / Non-Profit
Specification
KEY PERFORMANCE AREAS

The Driver/Storeroom Clerk position supports on NACOSA’s AGYW, SW, PWID, GBV and CRS Programmes implemented in South Africa, reporting to the Provincial Manager. The candidate meets the overall transport and messenger needs in line with programme service delivery activities on the various programmes.
Compliance with relevant national transport and driving rules and regulations, and the NACOSA’s vehicle management regulations should be observed at all times in support of ensuring the safety and security of staff, visitors, and passengers.

The main duties of the role are:

  • Transport and Messenger services incuding
  • Delivery or pick-up of health products, goods, documents on a day-to-day basis
  • Shuttle staff to and from airport as required and possible.
  • Repair and Maintain vehicle fleet at Centurion office
  • Ensure cleanliness and good running order of all vehicles in coordination with Fleet Coordinator and Asset Management Officer in Cape Town.
  • Ensure vehicles are adequately prepared and equipped for staff trips to programme implementation areas.
  • Storeroom Activities
  • Coordinates and / or supervises the receipt, picking, packing, loading and delivery of materials and organisation stocks
  • Carries out and reconciles findings of inventory checks, administers and updates the organisation materials records
  • Ensures that the stock room is at all times neat and tidy
  • Assist with weekly stock take
  • General Tasks
  • Assists with general handyman tasks in and around the office where possible, such as fixing a door handle, hanging notice boards etc.
  • Assist with documentation, data capturing and record keeping
  • Adhere to Policies and Procedures
  • Maintain and update accurate log sheets to reflect and code all trips completed.
  • Reconcile petrol card usage and submit reports to Finance aas required.
  • Comply with all NACOSA fleet and driving policies and procedures
  • Abide by traffic laws at all times.
Requirements
REQUIRED QUALIFICATIONS, SKILLS AND EXPERIENCE

  • Grade 12 or equivalent.
  • Must have a code EC or EC1 driver’s licence with no impairments or endorsements.
  • At least 3 year’s driving experience together with driving related work experience.
  • Read, write and speak in two official South African languages, of which one must be English.
  • Good knowledge of automotive maintenance and vehicle operations.
  • Experience managing a storeroom and performing stock control activities.
  • Must be physically fit and able bodied.
  • Ability to perform administrative tasks (Data capturing, record keeping, general administrative skill).
  • Personal qualities:

oProven integrity and honesty.
oBe able to follow instructions and procedures.
oSensitive to issues around key populations at risk for HIV and gender/sexuality diversity.
oCan work without supervision, and flexible to cope with changing circumstances and time pressures.
oBe highly organised, deadline driven and efficient with planning and prioritization.
oAbility to work well in a team environment and display a positive attitude.
oWilling to assist where needed and go the extra mile

PLEASE NOTE:

  • Only short-listed candidates will be contacted. If you have not been contacted within 2 weeks consider your application as unsuccessful. NACOSA reserves the right not to make any appointment in this position.
  • NACOSA respects the privacy of its stakeholders and will treat all personal information provided in line with our recruitment policy and in accordance with the Protection of Personal Information Act.
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Call Centre Team Leader at FirstRand

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    • About us, purpose, experience and qualifications

      about us

      • make a promise
      • be deeply invested
      • value our differences
      • build trust, not territory
      • have courage
      • always do the right thing
      • stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

      purpose

      Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client relationship

      experience and qualifications

      • Minimum Qualification: Diploma or Degree.
      • Experience : 3 – 4 years related experience.
      • Person must not be an unrehabilitated insolvent.
  1. Patiently scroll down and read the job description below.
  2. Scroll down and find how to apply or mode of application for this job after the job description.
  3. Carefully follow the instructions on how to apply.
  4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

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  • additional requirements

    In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

    responsibilities

    • Drive significant growth and profitability in the context of cost management.
    • Manage costs / expenses within approved budget to achieve cost efficiencies.
    • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
    • Monitor and manage the resolution of customer complaints and ensure resolution of escalated customer and staff complaints.
    • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
    • Drive improvement of campaign performance and successes in regard to target market, Quality of data, relevance of offer, customer experience, and customer requirements.
    • Contact prospective clients and sell appropriate banking products in order to achieve Team sales targets.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
    • Comply with governance in terms of legislative and audit requirements.
    • Ensure efficiency of service productivity and performance in Call Centre.
    • Achieve agreed Call Control, Call Quality and Call Protocol assessment ratios.
    • Improve customer satisfaction, experience, and insight through call analysis.
    • Report on required Call Centre activities and deliveries to improve business results
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    • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

    Closing Date :17 Mar 2022

    HOW TO APPLY

    Click Here to Submit your CV and Application on Company Website

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Service Consultants at Standard Bank

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JOB PURPOSE
Job Purpose: Stanbic Bank Uganda is an equal Opportunities employer and is looking to create a pool for individuals to be considered for entry level roles including: Service Consultants-Branches/Channels – To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience Universal Consultants,Servicce-Customer Contact Centre – To receive, resolve inquiries, queries and complaints, and generate sales leads from both internal and external customers while maintaining the set quality standards, bank processes and procedures through the voice branch. Sales Consultants-Multiple Regions
KEY RESPONSIBILITES
Client
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  • Asseses client service requirements and resolves accordingly
  • Migrates customers to digital platforms.
  • Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
  • Logs all queries, complaints and Queries on Salesforce.
  • Follow up on pending queries logged for resolution and closure
  • Resolves customer account amendment requests (e.g. contact and address as well as identification information, and account query resolution) as per defined procedures.
  • Receives and verifies account amendment requests and uploads on CIMs for action by AMU (account changes, reactivation, freeze/unfreeze and lien marking).
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  • Receives verifies and processes customer funds transfers (i.e. IAT, EFT, RTGS, TT, counter cheque leaves and demand drafts/bank drafts) as per set procedure.
  • Receives and processes customer payment instructions as per laid down procedure (Upload payments instructions OTTs, RTGS, EFTs on CIMs).
  • Processes the end to end bank draft processes as per laid down process. Issuance, cancellation and handling of stale drafts.
  • Pays out cash to customers in line with set procedures.
  • Handles foreign exchange transactions for both walk in and existing customers and reports all transactions above set amounts.
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  • Hands over unpaid cheques to customers as per set procedure.
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  • Informs customers to collect pending blank forms (e.g. Cheque books, unpaid cheques, debit and credit cards, prepaid cards).
  1. Patiently scroll down and read the job description below.
  2. Scroll down and find how to apply or mode of application for this job after the job description.
  3. Carefully follow the instructions on how to apply.
  4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

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Risk, Regulatory, Prudential and Compliance

  • Creates, updates/amends and migrates customer profiles on the appropriate bank digital channels as per laid down procedures
  • Understands the risks associated with the handling of cash related demands (e.g., follows effective controls to minimise risk).
  • Adheres to all laid-down policies and procedures regarding the handling, locking away and security of cash.
  • Conducts daily balancing of blank forms i.e. cheque books, debit and credit cards, counter cheque leaves, demand drafts/bank cheques according to laid down procedures.
  • Safeguards blank forms by keeping them under key and lock, keep own cash holdings within prescribed limits.
  • Minimises risks associated with handling of statements, account balances and confidential customer information.
  • Adheres to dual control requirements for managing blank forms.
  • Handles card queries in accordance with laid down procedures.
  • Hands over the day’s report and vouchers to a fellow Universal Banker for calling and file them away.
  • Applies the correct pricing when recovering commissions.
  • Handles hot carding of debit cards according to laid down procedures
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  • Refers all cash transactions above prescribed limit for verification and/or approval.
  • Conducts till balances for all currencies daily as per laid down procedures
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  • Files all Teller reports on a daily basis.
  • Performs all Inter-Teller cash transfers as per laid down procedures
  • Attends to audit and risk findings.
  • Holds front door keys as assigned from time to time.
  • Perform ATM custodianship as may be assigned from time to time.
  • Attends to Courier management as per laid down procedure.
  • Performs Duty of Care for all payment instructions as per laid down procedure and check list.
QUALIFICATIONS
  • First degree
  • Previous branch banking experience
  • Understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch
  • Experience in customer service roles

Closing Date :18th March, 2022

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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