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Intern at University of the Free State

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KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: http://www.ufs.ac.za/templates/vacancies. Applications submitted through any other platform will not be considered.

  • NB! Please ensure that all relevant documentation is attached to your application. INCOMPLETE OR APPLICATIONS SENT VIA EMAIL WILL NOT BE CONSIDERED.
  • A detailed curriculum vitae and cover letter;
  • Certified copies (not older than 6 months) of qualifications (please provide the SAQA accreditation in the case of foreign qualifications);
  • A certified copy (not older than 6 months) of your identity document (ID);
  • Proof of registration with a Professional Body;
  • A copy of your driver’s license;
  • A service record of your current employer / last employer (only applicable to external applicants).

Duties and responsibilities:

• Communication:

  • Assist with proving response and sending emails to all accredited addresses managed by Off-Campus Accommodation Service Providers.
  • Answer the phone; deal with enquiries relating to accredited Off-Campus Accommodation addresses and take massages.
  • Assist with Liaison potential Off-Campus Accommodation Service Providers, students and visitors as well as answering queries.
  • Inform the Off-Campus Accommodation Service Providers on the policies, procedures, protocols and directives of the UFS applicable to them.
  • Deliver (via email) correspondence and documentation to potential Off-Campus Accommodation Service Providers for accreditation.
  • Assist with organizing Off-Campus Accommodation Service Providers meetings.
  • Assist with any other duties which may be required by HRA.
  • Administration:
  • Assist the administrator in compiling inspection reports for all student addresses in each cluster
  • Assist with performing administrative tasks associated with the Off-Campus Accommodation student activities.
  • Assist the Off-campus Accommodation Administrator Assist with managing an organized filing system for the correspondence and documentation of UFS Students, which will include documents such as complaints and claims.
  • Assist with keeping record of all students referred to accredited Off-Campus addresses
  • Photocopy and scan documents.

Inherent requirements:

  • A Bachelor’s degree or a B-Tech degree on NQF level 7 in Business Administration or related discipline.
  1. Patiently scroll down and read the job description below.
  2. Scroll down and find how to apply or mode of application for this job after the job description.
  3. Carefully follow the instructions on how to apply.
  4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

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Required competencies:

  • Results Orientated:
  • The ability to set high standards, establish tough goals, and to work to achieve success.
  • The ability to cope with a frequently changing environment and to adapt to evolving situations.
  • Strategic Thinking:
  • The ability to plan work and to follow plans.
  • Business Acumen:
  • The ability to adhere to rules and strictly follow work regulations.
  • Proficient in using MS Office and the Internet.
  • Leading:
  • The ability to maintain high levels of personal motivation, energy and enthusiasm.
  • The ability to be cooperative with others, display a good-natured attitude, and encourage people to work together.
  • Building Coalitions:
  • The ability to interact with others and establish personal connections with people.

Recommendations:

  • A postgraduate qualification.
  • Ability to communicate/converse in any other South African languages.
  • Basic knowledge of relevant building legislation.
  • Basic knowledge of rezoning / consent use protocols.

The following criteria apply to the selection of candidates:

  • Not currently participating in an existing learnership / internship programme.
  • Willing to sign a learnership / internship agreement with the UFS.
  • Candidate must be available for a period of 1 year.
  • Postgraduate qualification will serve as a recommendation

Assumption of duties:

1 March 2022.

Salary:

The salary is R 7 353.50 pm.

Enquiries:

For enquiries, please feel free to contact me at 051 401 9857 or email at [email protected] or [email protected] . Additionally, kindly contact 051 401 7267 /9848 /9810 /9003 for assistance.

General:

The University reserves the right not to fill the post. The University subscribes to and applies the principles prescribed by the Employment Equity Act. Preference will be given to candidates from the designated groups, in accordance with the principles of the aforementioned act and the employee profile of the specific department/ division.

The UFS is committed to the pursuit of excellence, diversity and redress in achieving its equity targets. Our Employment Equity Plan is available at https://ufsacza.sharepoint.com/sites/supportservices/hr/Resources/Employment%20Equity%20Plan_July2017.pdf . For this post, we seek particularly to attract black (i.e. African, Coloured and Indian) and disabled South African candidates.

The University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.

The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.

APPLY ONLINE:

External candidates can click HERE to apply online.

UFS staff members can log onto PeopleSoft, click on Self Service, then on Recruiting, and then on Careers to

Closing date:26th January 2022

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Call Centre Team Leader at FirstRand

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    • About us, purpose, experience and qualifications

      about us

      • make a promise
      • be deeply invested
      • value our differences
      • build trust, not territory
      • have courage
      • always do the right thing
      • stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

      purpose

      Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client relationship

      experience and qualifications

      • Minimum Qualification: Diploma or Degree.
      • Experience : 3 – 4 years related experience.
      • Person must not be an unrehabilitated insolvent.
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  3. Carefully follow the instructions on how to apply.
  4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

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  • additional requirements

    In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

    responsibilities

    • Drive significant growth and profitability in the context of cost management.
    • Manage costs / expenses within approved budget to achieve cost efficiencies.
    • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
    • Monitor and manage the resolution of customer complaints and ensure resolution of escalated customer and staff complaints.
    • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
    • Drive improvement of campaign performance and successes in regard to target market, Quality of data, relevance of offer, customer experience, and customer requirements.
    • Contact prospective clients and sell appropriate banking products in order to achieve Team sales targets.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
    • Comply with governance in terms of legislative and audit requirements.
    • Ensure efficiency of service productivity and performance in Call Centre.
    • Achieve agreed Call Control, Call Quality and Call Protocol assessment ratios.
    • Improve customer satisfaction, experience, and insight through call analysis.
    • Report on required Call Centre activities and deliveries to improve business results
    • Manage own development to increase own competencies.
    • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

    Closing Date :17 Mar 2022

    HOW TO APPLY

    Click Here to Submit your CV and Application on Company Website

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Jobs

Service Consultants at Standard Bank

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JOB PURPOSE
Job Purpose: Stanbic Bank Uganda is an equal Opportunities employer and is looking to create a pool for individuals to be considered for entry level roles including: Service Consultants-Branches/Channels – To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience Universal Consultants,Servicce-Customer Contact Centre – To receive, resolve inquiries, queries and complaints, and generate sales leads from both internal and external customers while maintaining the set quality standards, bank processes and procedures through the voice branch. Sales Consultants-Multiple Regions
KEY RESPONSIBILITES
Client
  • Generates leads, builds new and maintains existing customer relationships for walk-in customers.
  • Asseses client service requirements and resolves accordingly
  • Migrates customers to digital platforms.
  • Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
  • Logs all queries, complaints and Queries on Salesforce.
  • Follow up on pending queries logged for resolution and closure
  • Resolves customer account amendment requests (e.g. contact and address as well as identification information, and account query resolution) as per defined procedures.
  • Receives and verifies account amendment requests and uploads on CIMs for action by AMU (account changes, reactivation, freeze/unfreeze and lien marking).
  • Processes cash and cheque deposits from customers and ATMs in line with set procedures.
  • Receives verifies and processes customer funds transfers (i.e. IAT, EFT, RTGS, TT, counter cheque leaves and demand drafts/bank drafts) as per set procedure.
  • Receives and processes customer payment instructions as per laid down procedure (Upload payments instructions OTTs, RTGS, EFTs on CIMs).
  • Processes the end to end bank draft processes as per laid down process. Issuance, cancellation and handling of stale drafts.
  • Pays out cash to customers in line with set procedures.
  • Handles foreign exchange transactions for both walk in and existing customers and reports all transactions above set amounts.
  • Carries out biller payments and cash transfers as per set procedures.
  • Performs change transactions.
  • Provides account balances, certificates of balances and customer statements in accordance with set procedures.
  • Advises customers of price changes on the services and products provided by the bank.
  • Captures accurate narratives for all transactions processed.
  • Processes standing orders according to laid down procedures.
  • Issues Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
  • Receives and processes customer requests for cheque books and debit cards, prepaid cards and credit cards cards including changing of ATM limits as per laid down procedure.
  • Receives and processes limit amendments for digital solutions as per laid down procedure.
  • Handles customer requests for digital registration and PIN resets as per laid down procedure.
  • Hands over unpaid cheques to customers as per set procedure.
  • Receives and processes stop payments instructions as per laid down procedures.
  • Amends limits on debit cards as requested by customers and in accordance with laid down procedures.
  • Informs customers to collect pending blank forms (e.g. Cheque books, unpaid cheques, debit and credit cards, prepaid cards).
  1. Patiently scroll down and read the job description below.
  2. Scroll down and find how to apply or mode of application for this job after the job description.
  3. Carefully follow the instructions on how to apply.
  4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

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Risk, Regulatory, Prudential and Compliance

  • Creates, updates/amends and migrates customer profiles on the appropriate bank digital channels as per laid down procedures
  • Understands the risks associated with the handling of cash related demands (e.g., follows effective controls to minimise risk).
  • Adheres to all laid-down policies and procedures regarding the handling, locking away and security of cash.
  • Conducts daily balancing of blank forms i.e. cheque books, debit and credit cards, counter cheque leaves, demand drafts/bank cheques according to laid down procedures.
  • Safeguards blank forms by keeping them under key and lock, keep own cash holdings within prescribed limits.
  • Minimises risks associated with handling of statements, account balances and confidential customer information.
  • Adheres to dual control requirements for managing blank forms.
  • Handles card queries in accordance with laid down procedures.
  • Hands over the day’s report and vouchers to a fellow Universal Banker for calling and file them away.
  • Applies the correct pricing when recovering commissions.
  • Handles hot carding of debit cards according to laid down procedures
  • Refer exceptional transactions to the line manager for safe custody i.e. RTGS received after cut-off time.
  • Reports all suspicious transactions in accordance with laid down procedure.
  • Refers all cash transactions above prescribed limit for verification and/or approval.
  • Conducts till balances for all currencies daily as per laid down procedures
  • Adheres to cash holdings within prescribed limits
  • Adheres to all laid down policies and procedures regarding security of Bank assets i.e. user password security, security cards, keys, own till, stamps, vouchers, and all other Teller working tools.
  • Files all Teller reports on a daily basis.
  • Performs all Inter-Teller cash transfers as per laid down procedures
  • Attends to audit and risk findings.
  • Holds front door keys as assigned from time to time.
  • Perform ATM custodianship as may be assigned from time to time.
  • Attends to Courier management as per laid down procedure.
  • Performs Duty of Care for all payment instructions as per laid down procedure and check list.
QUALIFICATIONS
  • First degree
  • Previous branch banking experience
  • Understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch
  • Experience in customer service roles

Closing Date :18th March, 2022

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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