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Manager Customer Service Operations at Telkom SA Limited

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Core Description

Responsible to manage and co-ordinate operations and resources in respect of the Client Service Operations – Service Management team, to achieve the respective targets and objectives within the division. Responsible for ensuring Client satisfaction and assist in defending current and growing future business.

Competencies

FUNCTIONAL KNOWLEDGE
Telkom Databases; Client Equipment; Telkom – Openserve Infrastructure; Client Care; Meeting procedures; Associated Computer Software and applications required to perform duties; Meeting procedures; Project Management principles; Telkom # Openserve Policies and Procedures; Industry technology trends; Regulatory environment; Telkom # Openserve Policies; Telkom – Openserve Products and Services; Conflict management; Financial Management; Business Acumen; Change Management; Business Planning and Business Processes

FUNCTIONAL SKILLS
Decision making; Conceptual Abilities; Empowering; People Development; Presentation techniques and skills; Managing stress techniques;
Planning; Research techniques; Negotiation; Problem solving techniques # abilities; Project Management; Computer literacy; Communication;- Listening techniques both oral and written; Business Plan formulation; Coaching abilities; Cross functional teamwork; Emotional intelligence; Feedback techniques

ATTITUDES/ LEADERSHIP COMPETENCIES
Business, Market and Organisational leadership; Personal and Thought leadership; Align values to Openserve Values; Resiliency; Diplomacy;
Persuasiveness; Confidence; Responsibility and Accountability; Proactiveness; Client focus; Honesty; Quality awareness; Approachable;
Adaptable; Assertive; Team work

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Job Responsibilities

  • Implement and contribute to the Business Plan and design operational plan for relevant environment
  • Identify targets and goals for relevant environment
  • Ensure performance of the team in line with set performance targets
  • Ensure quality and timelines are met
  • Drive and manage implementation of solutions
  • Monitor and measure success of above mentioned solutions
  • Apply performance measures and incentives in a fair and equitable manner
  • Display good leadership skills and ensure good people management
  • Identify training and skills development needs and implement accordingly
  • Compile human capital plan and workforce planning
  • Ensure a safe and conducive work environment for all reportees
  • Manage and contain finances within division
  • Continue to build relationships with relevant stakeholders both internally and externally
  • Motivate, lead, guide and mentor staff
  • Grow and defend Client base

Required Certification

None.

Qualifications

Relevant 3 year degree/ diploma (at least NQF level 6) 5 Years relevant experience of which at least 2 years must be on supervisory level.

Experience

5 Years relevant experience, of which at least two years should be on supervisory level

(Experience in Customer Service management will be an advantage.)

Special Requirements

Ability to work under pressure.

Valid drivers Licence

24 Hours availability

Comments

None

Closing Date :

2022/03/15

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Commercial Planning Supervisor at Kenya Airways

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Kenya Airways, the leading African airline flying to more African destinations than any other carrier, takes pride in being at the forefront of connecting Africa to the world and the World to Africa through its hub Nairobi Jomo Kenyatta International Airport.

Summary

The incumbent is responsible for optimizing inventory levels and ensuring efficient stock management through accurate demand forecasting, strategic planning, and collaboration with cross functional teams. The role aims to enhance operational efficiency, minimize carrying costs, and uphold product availability, ultimately contributing to the overall success of the organization’s supply chain and customer satisfaction.

Responsibilities     

  • Adopt and implement planning vision, strategy, policies, processes and procedures to aid and improve operational performance.
  • Develop and implement inventory planning strategies to optimize stock levels and minimize carrying costs.
  • Generate and analyze inventory reports, identifying trends and areas for improvement.
  • Generate regular reports on inventory performance, highlighting key metrics and trends
  • Leada team of inventory control staff provide training, support, and guidance to ensure effective performance and goal achievement.
  • Load, maintain and ensure integrity of item-level product forecasts in ERP Planning System
  • Monitor inventory turnover rates, identify slow moving or obsolete items, and recommend appropriate action
  • Create and track replenishment orders and shipments for continuous supply of stock to ensure availability.
  • Demand planning including review of historical consumption and forecasts with stakeholders
  • Coordinate with logistics and commercial warehouse teams to streamline inventory processes and improve overall efficiency
  • Review of NAS stores organization parameters in view of consumption trends and user decisions
  • Analysis of monthly inventory report from outstation to determine top-up quantities
  • Preparation of monthly stock status  and consumption index by product category
  • Conduct weekly stock review and flag any abnormal consumption
  • Implement and maintain best practices for inventory control, ensuring accuracy and compliance with company policies.
  • Evaluate and recommend improvements to existing inventory planning procedures.

Job Requirements        

  • Degree in Procurement/Supply Chain Management or other relevant business degree.
  • 5 years’ experience in Supply Chain environment. Preferable in inventory control & planning
  • Knowledge of inventory management.
  • Knowledge of Oracle ERP and other relevant IT tools
  • Professional certifications (e.g. CIPS, KSIM, APICS, CILT)
  • Member of Supply Chain Body CIPS, KISM, APICs, CILT

Closing Date : 8 April. 2024

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Sales Executives at M-KOPA Solar

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M-KOPA’s mission is to make high quality energy affordable to everyone. OUR GROWTH SO FAR… M-KOPA has connected more than 400,000 homes in Kenya,Tanzania and Uganda to solar power with over 550 new homes being added every day.

Responsibilities

  • Monitor and deliver set sales targets within the designated territory.
  • Achieve and surpass sales targets of M-KOPA products by developing local networks.
  • Uphold the brand values of M-KOPA, including ensuring the M-KOPA retail point standard and guidelines are adhered to.
  • Recruit, train, coach, mentor & supervise a field-based team of Direct Sales Representatives (DSR) to meet the set targets in line with M-KOPA business goals.
  • Keenly monitor and evaluate the performance of DSRs to meet the performance standards.
  • Manage DSR inventory and resolve audit recommendations in line with M-KOPA audit resolution guidelines.
  • Design Sales and Marketing Strategy for the team to ensure Weekly, Monthly, and Quarterly sales targets are reached.
  • Monitor and analyze the performance of Marketing campaigns.
  • Report writing

Requirements

  • B.Sc. or a Higher National Diploma Holder in any related field
  • 2 years of Sales experience in FinTech Microfinance, Insurance, Telecommunications, Mobile-Money, FMCG, or other products/services in Nigeria.
  • Excellent sales and negotiation skills
  • Ability to motivate and lead a team.
  • Planning, Organization, and Conflict-resolution skills
  • Excellent Presentation, Communication, Coaching, and People Skills
  • Great at leading a wide array of people to perform.
  • Ability to work calmly under pressure.
  • Should have a process-oriented mindset.

Closing Date : 15 April. 2024

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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