Connect with us

Jobs

Security Sales Manager at Dimension Data

Published

on

Are you sick of being micro managed? Do you want to work for a company that has the resources to train and develop you? Are you looking for a company who values your opinion, pays well, and provides excellent benefits? We believe this is the role for you!

The primary objective of Sales Management is to take responsibility for managing a team of sales specialists and or client managers in order to assist in the achievement of sales targets through the allocation of territories and targets resulting in outstanding sales performance. Their role is a combination of management, selling, coaching, and leadership activities, with the objective of enabling their sales team to meet the sales targets assigned to them. They manage a team of client managers and/or sales specialists, but they are not departmental or divisional managers

  1. Patiently scroll down and read the job description below.
  2. Scroll down and find how to apply or mode of application for this job after the job description.
  3. Carefully follow the instructions on how to apply.
  4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

JOB ALERTS: Click Here to Join Our Jobs in Africa Telegram Group


Requirements

  • Collaborate with internal stakeholders to ensure that local and global strategic sales objectives and targets are met.
  • Assist their sales team to define the way they approach the market and achieve set targets.
  • Ensure that sales procedures and policies as defined by the sales leadership are implemented and followed.
  • Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy. Align their team to the client segmentation strategy ensuring that the right level of resource is allocated to the right type of client.
  • Responsible for the coordination of the activities of their sales teams, setting and measuring performance targets, account allocation, and enforcing the execution of the client account plans, call planning and opportunity qualification.
  • Responsible for pipeline management and accurate forecasting.
  • Support team by attending key client meetings and articulate how NTT(Ltd) can add value through our services and solutions.
  • Take full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
  • Act as mentor/coach and advisor that assists the sales force to set and keep to priority activities. Utilize sales tools and methodologies to manage account opportunities, pipelines, and forecasting efforts, ensuring accessibility and tool utility training.
  • Plans and organizes multiple work outputs by assigning priorities and continuously reviewing objectives and goals
  • Sales business acumen – the skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on NTT Ltd’s business requirements. Developing the skills to understand your client’s business (including commercial and financial aspects) in order to bring value to them from NTT’s portfolio of services.
  • Sales client engagement & management – the skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing client expectations. Developing the skills required to know your client, building effective & lasting relationships with them, and being seen as a trusted advisor.
  • Sales solution skills – the knowledge of NTT Ltd’s offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that position the sales team member as an expert client advisor. Success will require the ability to link NTT Ltd offerings, including high-value services to a specific client and prospect needs and outcomes.
  • Sales resources optimization – building internal relationships, working with pursuit teams, and leveraging vendors as resources throughout the sales cycle.
  • Sales pursuit – the skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
  • Sales strategy execution – The skills to ensure that the sales strategy is aligned to the business strategy.
  • Sales business management – the skills to ensure that target setting and associated processes is aligned to meeting the target.
  • Sales talent management & enablement – the skills to ensure that results are achieved through effective talent management.

Qualifications

  • Bachelor’s degree in Business Administration or related field required
  • 5+ years of experience in security sales preferred.
  • Strong background in sales, marketing and/or business development preferred.
  • Excellent verbal and written communication skills, including the ability to handle customer service issues.
  • Solid previous experience operationally managing a sales team
  • Sound strategic and operational planning experience

Closing Date : 5th February, 2022

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

Continue Reading
Advertisement
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Jobs

Call Centre Team Leader at FirstRand

Published

on

    • About us, purpose, experience and qualifications

      about us

      • make a promise
      • be deeply invested
      • value our differences
      • build trust, not territory
      • have courage
      • always do the right thing
      • stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

      purpose

      Responsible for a combination of sales and customer service. including cross-selling to clients as well as nurturing the client relationship

      experience and qualifications

      • Minimum Qualification: Diploma or Degree.
      • Experience : 3 – 4 years related experience.
      • Person must not be an unrehabilitated insolvent.
  1. Patiently scroll down and read the job description below.
  2. Scroll down and find how to apply or mode of application for this job after the job description.
  3. Carefully follow the instructions on how to apply.
  4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

JOB ALERTS: Click Here to Join Our Jobs in Africa Telegram Group

  • additional requirements

    In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

    responsibilities

    • Drive significant growth and profitability in the context of cost management.
    • Manage costs / expenses within approved budget to achieve cost efficiencies.
    • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
    • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
    • Monitor and manage the resolution of customer complaints and ensure resolution of escalated customer and staff complaints.
    • Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant product and service targets.
    • Drive improvement of campaign performance and successes in regard to target market, Quality of data, relevance of offer, customer experience, and customer requirements.
    • Contact prospective clients and sell appropriate banking products in order to achieve Team sales targets.
    • Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information.
    • Comply with governance in terms of legislative and audit requirements.
    • Ensure efficiency of service productivity and performance in Call Centre.
    • Achieve agreed Call Control, Call Quality and Call Protocol assessment ratios.
    • Improve customer satisfaction, experience, and insight through call analysis.
    • Report on required Call Centre activities and deliveries to improve business results
    • Manage own development to increase own competencies.
    • Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

    Closing Date :17 Mar 2022

    HOW TO APPLY

    Click Here to Submit your CV and Application on Company Website

Continue Reading

Jobs

Service Consultants at Standard Bank

Published

on

JOB PURPOSE
Job Purpose: Stanbic Bank Uganda is an equal Opportunities employer and is looking to create a pool for individuals to be considered for entry level roles including: Service Consultants-Branches/Channels – To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience Universal Consultants,Servicce-Customer Contact Centre – To receive, resolve inquiries, queries and complaints, and generate sales leads from both internal and external customers while maintaining the set quality standards, bank processes and procedures through the voice branch. Sales Consultants-Multiple Regions
KEY RESPONSIBILITES
Client
  • Generates leads, builds new and maintains existing customer relationships for walk-in customers.
  • Asseses client service requirements and resolves accordingly
  • Migrates customers to digital platforms.
  • Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
  • Logs all queries, complaints and Queries on Salesforce.
  • Follow up on pending queries logged for resolution and closure
  • Resolves customer account amendment requests (e.g. contact and address as well as identification information, and account query resolution) as per defined procedures.
  • Receives and verifies account amendment requests and uploads on CIMs for action by AMU (account changes, reactivation, freeze/unfreeze and lien marking).
  • Processes cash and cheque deposits from customers and ATMs in line with set procedures.
  • Receives verifies and processes customer funds transfers (i.e. IAT, EFT, RTGS, TT, counter cheque leaves and demand drafts/bank drafts) as per set procedure.
  • Receives and processes customer payment instructions as per laid down procedure (Upload payments instructions OTTs, RTGS, EFTs on CIMs).
  • Processes the end to end bank draft processes as per laid down process. Issuance, cancellation and handling of stale drafts.
  • Pays out cash to customers in line with set procedures.
  • Handles foreign exchange transactions for both walk in and existing customers and reports all transactions above set amounts.
  • Carries out biller payments and cash transfers as per set procedures.
  • Performs change transactions.
  • Provides account balances, certificates of balances and customer statements in accordance with set procedures.
  • Advises customers of price changes on the services and products provided by the bank.
  • Captures accurate narratives for all transactions processed.
  • Processes standing orders according to laid down procedures.
  • Issues Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
  • Receives and processes customer requests for cheque books and debit cards, prepaid cards and credit cards cards including changing of ATM limits as per laid down procedure.
  • Receives and processes limit amendments for digital solutions as per laid down procedure.
  • Handles customer requests for digital registration and PIN resets as per laid down procedure.
  • Hands over unpaid cheques to customers as per set procedure.
  • Receives and processes stop payments instructions as per laid down procedures.
  • Amends limits on debit cards as requested by customers and in accordance with laid down procedures.
  • Informs customers to collect pending blank forms (e.g. Cheque books, unpaid cheques, debit and credit cards, prepaid cards).
  1. Patiently scroll down and read the job description below.
  2. Scroll down and find how to apply or mode of application for this job after the job description.
  3. Carefully follow the instructions on how to apply.
  4. Always apply for a job by attaching CV with a Cover Letter / Application Letter.

JOB ALERTS: Click Here to Join Our Jobs in Africa Telegram Group

Risk, Regulatory, Prudential and Compliance

  • Creates, updates/amends and migrates customer profiles on the appropriate bank digital channels as per laid down procedures
  • Understands the risks associated with the handling of cash related demands (e.g., follows effective controls to minimise risk).
  • Adheres to all laid-down policies and procedures regarding the handling, locking away and security of cash.
  • Conducts daily balancing of blank forms i.e. cheque books, debit and credit cards, counter cheque leaves, demand drafts/bank cheques according to laid down procedures.
  • Safeguards blank forms by keeping them under key and lock, keep own cash holdings within prescribed limits.
  • Minimises risks associated with handling of statements, account balances and confidential customer information.
  • Adheres to dual control requirements for managing blank forms.
  • Handles card queries in accordance with laid down procedures.
  • Hands over the day’s report and vouchers to a fellow Universal Banker for calling and file them away.
  • Applies the correct pricing when recovering commissions.
  • Handles hot carding of debit cards according to laid down procedures
  • Refer exceptional transactions to the line manager for safe custody i.e. RTGS received after cut-off time.
  • Reports all suspicious transactions in accordance with laid down procedure.
  • Refers all cash transactions above prescribed limit for verification and/or approval.
  • Conducts till balances for all currencies daily as per laid down procedures
  • Adheres to cash holdings within prescribed limits
  • Adheres to all laid down policies and procedures regarding security of Bank assets i.e. user password security, security cards, keys, own till, stamps, vouchers, and all other Teller working tools.
  • Files all Teller reports on a daily basis.
  • Performs all Inter-Teller cash transfers as per laid down procedures
  • Attends to audit and risk findings.
  • Holds front door keys as assigned from time to time.
  • Perform ATM custodianship as may be assigned from time to time.
  • Attends to Courier management as per laid down procedure.
  • Performs Duty of Care for all payment instructions as per laid down procedure and check list.
QUALIFICATIONS
  • First degree
  • Previous branch banking experience
  • Understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch
  • Experience in customer service roles

Closing Date :18th March, 2022

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

Continue Reading
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement

Trending