Jobs
Service Consultants at Standard Bank
JOB PURPOSE
Job Purpose: Stanbic Bank Uganda is an equal Opportunities employer and is looking to create a pool for individuals to be considered for entry level roles including: Service Consultants-Branches/Channels – To take demand from walk-in customers for any cash, digital migration and service-related matters in order to deliver a positive client experience Universal Consultants,Servicce-Customer Contact Centre – To receive, resolve inquiries, queries and complaints, and generate sales leads from both internal and external customers while maintaining the set quality standards, bank processes and procedures through the voice branch. Sales Consultants-Multiple Regions
KEY RESPONSIBILITES
Client
- Generates leads, builds new and maintains existing customer relationships for walk-in customers.
- Asseses client service requirements and resolves accordingly
- Migrates customers to digital platforms.
- Attends to customer queries within set timelines and escalates those that cannot be resolved to relevant departments.
- Logs all queries, complaints and Queries on Salesforce.
- Follow up on pending queries logged for resolution and closure
- Resolves customer account amendment requests (e.g. contact and address as well as identification information, and account query resolution) as per defined procedures.
- Receives and verifies account amendment requests and uploads on CIMs for action by AMU (account changes, reactivation, freeze/unfreeze and lien marking).
- Processes cash and cheque deposits from customers and ATMs in line with set procedures.
- Receives verifies and processes customer funds transfers (i.e. IAT, EFT, RTGS, TT, counter cheque leaves and demand drafts/bank drafts) as per set procedure.
- Receives and processes customer payment instructions as per laid down procedure (Upload payments instructions OTTs, RTGS, EFTs on CIMs).
- Processes the end to end bank draft processes as per laid down process. Issuance, cancellation and handling of stale drafts.
- Pays out cash to customers in line with set procedures.
- Handles foreign exchange transactions for both walk in and existing customers and reports all transactions above set amounts.
- Carries out biller payments and cash transfers as per set procedures.
- Performs change transactions.
- Provides account balances, certificates of balances and customer statements in accordance with set procedures.
- Advises customers of price changes on the services and products provided by the bank.
- Captures accurate narratives for all transactions processed.
- Processes standing orders according to laid down procedures.
- Issues Debit cards, Credit Cards, pre-paid cards and Personal Identification Number (PIN) codes as per set procedure.
- Receives and processes customer requests for cheque books and debit cards, prepaid cards and credit cards cards including changing of ATM limits as per laid down procedure.
- Receives and processes limit amendments for digital solutions as per laid down procedure.
- Handles customer requests for digital registration and PIN resets as per laid down procedure.
- Hands over unpaid cheques to customers as per set procedure.
- Receives and processes stop payments instructions as per laid down procedures.
- Amends limits on debit cards as requested by customers and in accordance with laid down procedures.
- Informs customers to collect pending blank forms (e.g. Cheque books, unpaid cheques, debit and credit cards, prepaid cards).
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Risk, Regulatory, Prudential and Compliance
- Creates, updates/amends and migrates customer profiles on the appropriate bank digital channels as per laid down procedures
- Understands the risks associated with the handling of cash related demands (e.g., follows effective controls to minimise risk).
- Adheres to all laid-down policies and procedures regarding the handling, locking away and security of cash.
- Conducts daily balancing of blank forms i.e. cheque books, debit and credit cards, counter cheque leaves, demand drafts/bank cheques according to laid down procedures.
- Safeguards blank forms by keeping them under key and lock, keep own cash holdings within prescribed limits.
- Minimises risks associated with handling of statements, account balances and confidential customer information.
- Adheres to dual control requirements for managing blank forms.
- Handles card queries in accordance with laid down procedures.
- Hands over the day’s report and vouchers to a fellow Universal Banker for calling and file them away.
- Applies the correct pricing when recovering commissions.
- Handles hot carding of debit cards according to laid down procedures
- Refer exceptional transactions to the line manager for safe custody i.e. RTGS received after cut-off time.
- Reports all suspicious transactions in accordance with laid down procedure.
- Refers all cash transactions above prescribed limit for verification and/or approval.
- Conducts till balances for all currencies daily as per laid down procedures
- Adheres to cash holdings within prescribed limits
- Adheres to all laid down policies and procedures regarding security of Bank assets i.e. user password security, security cards, keys, own till, stamps, vouchers, and all other Teller working tools.
- Files all Teller reports on a daily basis.
- Performs all Inter-Teller cash transfers as per laid down procedures
- Attends to audit and risk findings.
- Holds front door keys as assigned from time to time.
- Perform ATM custodianship as may be assigned from time to time.
- Attends to Courier management as per laid down procedure.
- Performs Duty of Care for all payment instructions as per laid down procedure and check list.
QUALIFICATIONS
- First degree
- Previous branch banking experience
- Understanding the bank’s laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs. Familiar with the legal aspects regarding cash handling. Knowledge of the functions of other departments within the branch
- Experience in customer service roles
Closing Date :18th March, 2022
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
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The Northern Rangelands Trust is a non-profit umbrella organization supporting 33 community conservancies across northern Kenya. Its mission is to develop resilient community conservancies, which transform lives, secure peace and conserve natural resources.
The Role
The Partnerships and Grants Manager will manage a portfolio of significant multi-lateral and bi-lateral funders. This involves identifying and evaluating potential funding opportunity, cultivating relationships with targeted funders (formal and informal reporting), leading and writing proposals and bids, coordinating internally across NRT’s cross-functional departments (finance, programmes, communications, M&E) to develop compelling proposals that help fill funding gaps, report on status of the grants. The Account Manager is also responsible for monitoring and tracking opportunities throughout the funding cycle, helping mitigate any risks or challenges that arise and working as a high performing team member.
Key Job Responsibilities
- Manage a portfolio of bilateral, multi-lateral donors – ensuring both compliance and engagement plans to build strong, long-term partnerships.
- Develop grant proposals and bids – especially for large funders such as European Commission, USAID, DANIDA, Sida, AfD, FCDO, UN, World Bank
- Develop and implement engagement strategies to deepen relationships with funders and donors, creating long term relationships of trust mutual accountability.
- Manage ad hoc teams and coordinate grant project planning and reporting – with ability to initiate internal teams of peers around an agreed timeline and set of deliverables.
- Support basic proposal budgeting and reporting, helping review and explain financial reports and monitor burn rates.
- Demonstrate sensitivity in handling confidential information.
- Ensure compliance with NRT policies and procedures and external (donor/legal/IRS) requirements.
- Manage or participate in complex or sensitive negotiations with implementing partners, conservancy members and boards, and funders
- Convey the mission of NRT to diverse groups who are important stakeholders.
- Travel frequently and on short notice, work long and flexible hours as needed.
- Coordinate reporting and providing information needed by partners/donors/stakeholders; ensuring financial, MERL and Program reports align.
- Any other duties that may be assigned, including dedicated special initiatives
Qualifications
- At least 5-8 years relevant experience in managing large grants for bilateral and multilateral agencies; including convening proposal development workshops and leading process of developing grant proposals.
- Strong interest and passion for environment, climate, community based natural resource management, marine and terrestrial conservation, peace-building and development issues, deep familiarity with Kenyan or Ugandan conservation and development issues.
- Experience in building and maintaining long-term relationships with external stakeholders.
- Experience in managing and tracking multiple prospects of donors in a donor tracking or CRM system.
- Conversant in monitoring, evaluation, adaptation and learning frameworks
- Strategic, problem-solving mindset with a sense of humour and ability to manage stress and deadlines
- Appreciation for working in diverse teams on complex issues – ability to mentor and be mentored.
- Bachelor’s degree in commerce, Business Management, Business Administration, Project Management or other relevant field such as ecology, biology, sociology, anthropology – a Master’s degree will be an added advantage.
Closing Date:16 April. 2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
The AECF provides catalytic funding in the form of repayable and non-repayable grants to businesses that would not otherwise have access to adequate financing. The AECF is part of the Alliance for Green Revolution in Africa (AGRA) family and has been supported by governments (Australia, Canada, Denmark, The Netherlands, Sweden and United Kingdom), and international financial institutions (Consultative Group to Assist the Poor and IFAD).
The Role
- The objective of the Legal & Compliance Unit is to support AECF’s mission by providing strategic, efficient, and innovative legal services.
- AECF is seeking to recruit an exceptional individual to fill the position of Legal Counsel who will be responsible for providing legal support in the legal and compliance function.
- This role will report to the Head of Legal & Company Secretary.
Key Responsibilities
- Provide legal advisory services to AECF and its stakeholders on all aspects of law and investment portfolio while ensuring proper representation of the organization in all legal matters.
- Provide legal support through AECF’s transactions lifecycle by advising on transaction structures, providing deal negotiations support, documentation support, drafting and advising on legal documents including interim agreements while ensuring effective documentation of legal terms and conditions.
- Leading in the drafting and negotiation of complex agreements including funding agreements, collateral documents, term sheets, inter-creditor agreements, consortium agreements, transaction advisory agreements, downstream partner agreements, and other consulting and service provider agreements.
- Supporting the portfolio and investments teams in structuring and compiling contract documentation to ensure completeness and accuracy and drafting/reviewing information memorandum and legal deal negotiation documents.
- Review and understand all laws and regulations relevant to AECF portfolio companies across Sub-Sahara Africa together with AECF’s governing documents to ensure transaction compliance.
- Undertake legal assessments, interpretations and advise senior management on compliance including regulatory and donor compliance, while providing recommendations and representation on day-to-day operational matters.
- Continuously analyze in-country and cross-border regulatory issues affecting AECF and communicate effectively with internal key stakeholders and support the development of strategies and plans to mitigate any non-compliance risks arising therefrom.
Suitable candidates should possess:
- A Bachelor of Laws degree and a postgraduate diploma in law/legal practice certificate.
- A minimum of 6 to 8 years post-admission experience working at a commercial-oriented law firm or international organization.
- Experience presenting to senior management and at the board of directors level.
- Substantial experience in leading financing transactions including drafting and negotiating a wide range of finance documents, including LMA-based finance documents and complex legal agreements.
- Have excellent organizational and prioritizing skills with the ability to manage multiple work demands while meeting tight deadlines.
- Excellent interpersonal skills including strong work ethic, impeccable integrity, and judgment.
- Ability to work independently while maintaining strong collaborative relationships with colleagues and partners.
- Excellent analytical skills, attention to detail, and the ability to work accurately with creativity
Closing Date:19/04/2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
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