Jobs
Manager Customer Service Operations at Telkom SA Limited
Core Description
Responsible to manage and co-ordinate operations and resources in respect of the Client Service Operations – Service Management team, to achieve the respective targets and objectives within the division. Responsible for ensuring Client satisfaction and assist in defending current and growing future business.
Competencies
FUNCTIONAL KNOWLEDGE
Telkom Databases; Client Equipment; Telkom – Openserve Infrastructure; Client Care; Meeting procedures; Associated Computer Software and applications required to perform duties; Meeting procedures; Project Management principles; Telkom # Openserve Policies and Procedures; Industry technology trends; Regulatory environment; Telkom # Openserve Policies; Telkom – Openserve Products and Services; Conflict management; Financial Management; Business Acumen; Change Management; Business Planning and Business Processes
FUNCTIONAL SKILLS
Decision making; Conceptual Abilities; Empowering; People Development; Presentation techniques and skills; Managing stress techniques;
Planning; Research techniques; Negotiation; Problem solving techniques # abilities; Project Management; Computer literacy; Communication;- Listening techniques both oral and written; Business Plan formulation; Coaching abilities; Cross functional teamwork; Emotional intelligence; Feedback techniques
ATTITUDES/ LEADERSHIP COMPETENCIES
Business, Market and Organisational leadership; Personal and Thought leadership; Align values to Openserve Values; Resiliency; Diplomacy;
Persuasiveness; Confidence; Responsibility and Accountability; Proactiveness; Client focus; Honesty; Quality awareness; Approachable;
Adaptable; Assertive; Team work
- Patiently scroll down and read the job description below.
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- Always apply for a job by attaching CV with a Cover Letter / Application Letter.
- Patiently scroll down and read the job description below.
- Scroll down and find how to apply or mode of application for this job after the job description.
- Carefully follow the instructions on how to apply.
- Always apply for a job by attaching CV with a Cover Letter / Application Letter.
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Job Responsibilities
- Implement and contribute to the Business Plan and design operational plan for relevant environment
- Identify targets and goals for relevant environment
- Ensure performance of the team in line with set performance targets
- Ensure quality and timelines are met
- Drive and manage implementation of solutions
- Monitor and measure success of above mentioned solutions
- Apply performance measures and incentives in a fair and equitable manner
- Display good leadership skills and ensure good people management
- Identify training and skills development needs and implement accordingly
- Compile human capital plan and workforce planning
- Ensure a safe and conducive work environment for all reportees
- Manage and contain finances within division
- Continue to build relationships with relevant stakeholders both internally and externally
- Motivate, lead, guide and mentor staff
- Grow and defend Client base
Required Certification
None.
Qualifications
Relevant 3 year degree/ diploma (at least NQF level 6) 5 Years relevant experience of which at least 2 years must be on supervisory level.
Experience
5 Years relevant experience, of which at least two years should be on supervisory level
(Experience in Customer Service management will be an advantage.)
Special Requirements
Ability to work under pressure.
Valid drivers Licence
24 Hours availability
Comments
None
Closing Date :
| 2022/03/15 |
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
