Jobs
Customer service agent at CallForce
Inbound customer service call center agent needed for Airline company
RESPONSIBILITIES:
- Receive calls from customers / passengers
- Deal with problems such as delays, cancellations etc
- Explain processes to customers and assisting them where necessary
- Work in a team and longer than normal hours (shift work)
- Deal with confidential information
- Communicate with customers both verbally and in writing.
REQUIREMENTS
- Grade 12
- One (1) to four (4) years’ experience in a Call Centre Environment
- Travel or relevant qualification will be an advantage
- Valid Covid-19 vaccination card
- Excellent communication in English – speak, read and write
- Solid computer literacy
- Excellent phone etiquette
- No criminal or credit record
- Able to work on weekends, public holidays and flexible hours as required
- Own transport would be an advantage.
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SHIFTS ROTATIONAL:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
- Includes weekends and public holidays.
PERSONAL ATTRIBUTES
- Punctual
- Excellent understanding or experience of delivering great customer service to a customer
- High degree of patience and assertiveness
- Conflict resolution skills
- Immaculate time keeping
- Trustworthy, professional and reliable, including dealing with confidential information
- The ability to work well under pressure
- Practice good time management and willingness to work longer than normal office hours
- Remains focused in order to handle objections
- Customer focused and service orientated.
Closing Date :15th Feb, 2022
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Mantrac Kenya Ltd. is the sole authorized dealer for Caterpillar Products in Kenya. Mantrac Kenya Ltd. distributes and supports the full range of CAT construction equipment including Wheel Loaders, Skid Steer oaders, Dump Articulated Trucks, Backhoe Loaders, Excavators, Motor Graders, Track-TypeTractors, BCP products.
JOB OUTLINE:
The candidate will work with the customer and sales team to provide Condition Monitoring opportunities and quotes with the goal of generating, through the PSSR, Incremental Business for Mantrac and informative and actionable insights for the customer to improve the utilization and efficiency of their Cat fleet. They will be supported at the Group level by the Cat Connected Support team for technical issues and as a resource for generating opportunities.
MAIN DUTIES AND RESPONSIBILITIES:
- Monitor, interpret and correlate data from the following sources within ManCMS; Equipment’s electronic data from Product Link, ET and VIMS
- Oil & Coolant fluid analysis (SOS) reports
- Customer Track Service (CTS) reports
- Service history and Work in Progress (WIP)
- Product Improvement Programs (PIP) and Product Service Programs (PSP) •Liaise with others in the Service team to ensure valuable sources of data feed into system e.g. Product Links, Cat Inspect inspections; especially as it relates to key customers
PERSON SPECIFICATION:
- Electronic/Mechanical Engineering background preferred. Experience from field service would be beneficial.
- Strong computer skills; experience of equipment diagnostic and troubleshooting.
- Strong knowledge of a wide range of equipment; ability to read complex schematics and understand different equipment arrangements
HOW TO APPLY
Submit your CV, copies of relevant documents and Application to:
careers@mantrackenya.com
Use the title of the position as the subject of the email
Closing Date : 15 May. 2024
The British Council is a British organisation specialising in international cultural and educational opportunities.
Role Purpose
To support with regional social media and website scheduling and management needs, working closely with the Regional Content Managers and Regional marketing and communication teams. The Part-Time content manager will be responsible for updating SOLAS pages, creating and scheduling posts on our social channels, working on reports under the guidance of the Marketing Hub and the regional communication team. The content manager will ensure that all posts are aligned with our brand guidelines, properly tagged and scheduled in a timely fashion.
Main Accountabilities
Project Support
This role will be regional, or cluster based depending on the requirements of the business. The main role of the content manager will be to create and manage our social media and website updates. They will:
- Work closely with regional content managers and marketing & communication teams
- Manage website and social media updates for specific projects.
- Write, edit and update imagery, captions and tags under the guidance of the regional marketing team and the Hub for social media channels and our SOLAS website pages.
- Monitor the social media accounts and offer constructive interaction with users.
- Will participate in SEO activities and updates.
Managing self and others
- Maintains brand standards/creative quality in region, supported by the Regional Content managers and regional marketing teams.
- Keeps abreast of new social trends in the markets.
- Supports the implementation of the equality, diversity and inclusion (EDI) framework for social media and website by demonstrating inclusion of diversity in creatives across both print and digital and implementing EDI recommendations.
Relationship and Stakeholder Management
- Proactively builds and maintains collaborative relationships with internal peers and stakeholders to ensure integrated, joined up and future-proofed working.
- Acts as a Brand Ambassador, helping deliver a strong British Council brand.
Requirements
Minimum/Essential Qualifications:
Relevant degree or demonstrable equivalent level of experience
Role specific knowledge and experience:
- Proven experience in social media management and tools
- SOLAS certified.
- Creative with some knowledge of design/editing tools
- Content writing and proofreading skills
- Able to follow instructions clearly to achieve desired results.
Desirable
- Stakeholder management and influencing
- Ability to assess creative projects and assets.
Closing Date: 21 May 2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Condition Monitoring Analyst at Mantrac Kenya Ltd
Content Manager – Specialist Consultant at British Council
