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Seed Systems Senior Advisor Humanitarian and Fragile Contexts at Mercy Corps

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Job Description

Mercy Corps is a global humanitarian aid agency engaged in transitional environments that have experienced some sort of shock: natural disaster, economic collapse, or conflict.

About Job

  • Mercy Corps seeks an experienced seed system technical advisor who has significant program and partnership management experience. They will be responsible for the overall management and technical direction of Mercy Corps’ two ISSD action learning topics (c. 60% time) and the relevant seed system components of PWS (c. 40% time). Both programs are founded in collaboration and consultation and will require working with various stakeholders such as other INGOs, local organizations, research institutions and donors.
  • The Senior Technical Advisor will lead the technical seeds-related activities for both PWS and ISSD Africa, including conducting desk reviews on seed-related activities in conflict-affected areas, particularly linked to peace building, and on challenges, benefits and gaps in private sector practices that could contribute to more resilient, inclusive and productive seed systems in fragile contexts; pilot-testing and refining tools and guidance materials, building off of the CAT and SERT developed under the last ISSD phase; forging new connections and partnerships with seed system actors; convening online and in-person events with diverse stakeholders such as policy makers, implementing partners, donors and private sector actors; and documenting and disseminating learning and tools.
  • Alongside technical activities, the Senior Advisor will be responsible for management oversight of the two ISSD Africa action learning projects. This will include leading project strategy, partner coordination and management, technical implementation, hiring and managing technical consultants where needed, and reporting and budgeting.

Essential Job Responsibilities

PROGRAM STRATEGY

  • Lead the implementation strategy development and refinement of Mercy Corps’ ISSD action learning projects, in collaboration with project partners and other relevant stakeholders
  • Act as Mercy Corps’ lead point of contact with WCDI, including engaging in the ISSD Africa management meetings and representing Mercy Corps at partner events
  • Work with PWS leadership on implementation strategy for emergency BHA partners, specifically focused on partners’ seed system priorities
  • Identify opportunities for synergies with Mercy Corps’ seed system activities

PROGRAM MANAGEMENT

  • Ensure that program implementation is responsive to implementing partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
  • Manage the workplan, budget and reporting for Mercy Corps’ two ISSD action learning projects
  • Lead on procurement processes, recruitment, and contracting of consultants, sub-awardees and other vendors
  • Manage project partnerships (SeedSystem and IFDC) and relevant consultants, ensuring clear communication, roles and responsibilities and completion of deliverables on time and within budget
  • Ensure delivery of action research, knowledge sharing and learning activities on time, target and budget, using effective M&E systems to reach desired impacts.
  • Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.

PROGRAM TECHNICAL IMPLEMENTATION

  • Contribute to influential analysis and derive new insights from desk reviews, assessments and pilot tests; incorporate those results and best practices into learning documents, practical tools or other outputs. Technical focus areas may include: seed systems in conflict-affected areas; private sector practices that could contribute to more resilient, inclusive and productive seed systems in fragile contexts; linking seed system interventions with resilience design and related outcomes (e.g., nutrition, food security); and anticipatory action and scenario planning for seed activities.
  • Lead online and in-person technical consultations to harness learning and share best practices and lessons learned; document learning and develop guidance documents/tools based on lessons learned; and facilitate knowledge sharing events with relevant stakeholders.
  • Forge new connections and partnerships with seed system actors;
  • Document and disseminate learning and tools widely to ensure best practices are shared, endorsed and utilized amongst relevant stakeholders.

MONITORING, EVALUATION AND IMPACT MEASUREMENT

  • Manage the M&E system for Mercy Corps’ two ISSD Africa action learning projects; externally, this will include tracking key indicators (through collating documentation and annual or end-of-project surveys with project stakeholders) for reporting to WCDI; internally, this will include ensuring data is entered into Mercy Corps’ online tracking system and annually reporting on participant counts.
  • Contribute to PWS’s M&E and report systems, as relevant and when needed.

FINANCE & COMPLIANCE MANAGEMENT

  • Ensure compliance with donors and Mercy Corps regulations.
  • Work closely with finance officer to ensure ISSD budget is managed effectively, on time and within scope.
  • Communicate effectively to ensure overall program targets and donor obligations are met.

INFLUENCE, REPRESENTATION AND PARTNERSHIP DEVELOPMENT

  • Identify, build and manage strategic partnerships with SeedSystem, IFDC, other ISSD Africa partners, USAID, as well as with networks and stakeholders.
  • Represent both programs and Mercy Corps with different stakeholders, in relevant practitioner and learning networks and at key events, as well as through developing industry wide papers, conference presentations, and online fora.
  • Build external visibility on relevant technical areas.

Supervisory Responsibility

  • The position will supervise consultants and sub-awardees, including the technical partners engaged in ISSD Africa. They may occasionally supervise interns and/or volunteers on special assignments.

Accountability

  • Reports Directly To: Director, PRO-WASH & SCALE
  • Works Directly With: Snr Director Food Security (dotted line for ISSD Africa work). Agriculture Advisors and other team members; Agriculture Systems and other relevant TSU team members, Mercy Corps country program teams in priority countries; Wageningen University and Research and other ISSD Africa Partners; SeedSystem; IFDC; Save the Children; and IDEAL, PRO-WASH, REAL, PCS and other USAID/BHA learning award staff.

Accountability to Participants and Stakeholders

  • Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

  • At least 4 years of experience implementing emergency projects with a focus on seed system development and/or technically leading or advising on seed system interventions.
  • Advanced degree at master’s level or above in a field relevant to agriculture or international development, or at least 7 years of relevant work experience.
  • Demonstrated program management experience, including budget management and multi-partner, multi-country coordination experience
  • Demonstrated strong theoretical and applied technical expertise in formal and informal seed system development; practical experience with seed system assessments, strongly preferred.
  • Demonstrated strong theoretical and applied knowledge of market-based programming, including using integrated approaches and applying systems thinking, preferred.
  • Experience developing knowledge sharing strategies, learning tools, and leading/facilitating learning events.
  • Demonstrated ability to engage stakeholders at different levels from various agencies to collate learning and develop frameworks for implementation.
  • Demonstrated strong interpersonal skills and the ability to develop collaborative relationships
  • Strong presentation and communication skills in English required.
  • Willingness and ability to travel to Mercy Corps project sites and field locations, including traveling to insecure environments, is required.
  • Fluency (written and verbal) in English is required; working knowledge (verbal) of French is preferred.

Closing Date: 31st July 2024

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website

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Jobs

Corporate Training Telemarketer at People FOCO

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Job Description

We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.

Corporate Training Telemarketer

Are you a dynamic, creative, and innovative telemarketer with a passion for sales and marketing? We are looking for a Corporate Training Telemarketer to join our client and help develop and grow their training business in the region. If you have a successful track record in marketing corporate training courses, corporate events, or corporate real estate services, we want to hear from you! This position based in Nairobi is to market the in-person training courses in Kenya, Uganda, Tanzania, Rwanda, Zambia & Malawi.

Key Responsibilities:

  • Drive sales by identifying and engaging potential clients.
  • Understand client training needs and offer tailored solutions.
  • Promote our unique training programs and demonstrate their value to corporate clients.
  • Meet and exceed sales targets, contributing to business growth.
  • Maintain organized, accurate records and manage your sales pipeline effectively.

Qualifications and Experience:

  • A dynamic, creative, and innovative marketing and sales professional with 2-3 years work experience and proven track record in B to B corporate training marketing and sales or marketing corporate events or Real Estate sales experience (a must requirement).
  • Proven top performer with exceptional communication and persuasion skills.
  • Highly organized, detail-oriented, and goal-driven.
  • Critical thinker who thrives in a fast-paced environment and consistently exceeds targets

HOW TO APPLY

Interested and qualified candidates should forward their CV to:

vacancies@peoplefoco.co.ke

using the position as subject of email

Closing Date : 21 November. 2024

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Jobs

Care Team Senior Supervisor at Cigna

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Job Description

Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International.

Care Team Senior Supervisor

Your job

As a Care Team Senior Supervisor, you will be managing a team based in KL, Nairobi and Madrid. You will be responsible to motivate your own teams to ensure production levels and targets are achieved, to ensure effective processing controls are in place across locations, as well as championing efforts that achieve the highest possible levels of provider experience and satisfaction that enable the company to meet its growth and profit objectives.

Your role will be broader than the day-to-day management of the team – your agile, provider centric mindset will ensure that you contribute to our overall provider operations strategy, identifying opportunities to enhance the service proposition and to improve the efficiencies and productivity of your teams. Your role will report into the Care Senior Manager based in Madrid.

Your role will be to: 

  • Responsible to lead dedicated care teams across the globe in and efficient and effective way.
  • Build and bring alive a true culture of provider centricity.
  • Responsible to meet operational KPI’s within the team in terms of production, quality, TAT, amongst others, and bring those alive across the team to deliver on those.
  • Analysing support workflows and making suggestions to improve efficiency and effectiveness and be active in seeking and sharing ideas for innovation in business processes.
  • Managing schedules of team members according to customer/provider demand and any service levels agreements.
  • Assess the capacity planning for your segments as well as following up on absences and coverage strategies to secure business continuity.
  • Taking part in forecasting and budgeting for customer service and tracking the actual performance against plan.
  • Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts.
  • Regular contact with Client Management, Service Ops, Clinical and other Cigna internal stakeholders within your remit.
  • Identifying and acting to remove obstacles to delivering consistently high levels of services.
  • Assisting and contributing with the design and rollout of new operational excellence projects.
  • Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, wellbeing, and performance by providing coaching and skill development in collaboration with the other Care Team management and PSO Management Team
  • Working closely with senior management to help customer/ provider service deliver on their components of overall company goals and objectives.
  • Be a focal point for the PSO leads as well as other internal stakeholders.
  • Leading and supporting your teams through required changes.
  • International travel on quarterly basis might be required.

Your profile

  • Minimum 2 years’ experience leading operational teams within the company or outside.
  • International mind-set, with holistic and able to work remotely with colleagues and direct reports across locations.
  • Striving for excellent service to our members, clients, and providers.
  • Experience in and passion for coaching, managing, developing, and motivating individuals and the team.
  • Experience in change and process improvement management – with a proven track record in improving customer service standards.
  • Experience managing offshore teams.
  • Strong presentation skills, and knowledge of Window Office tools like Word, Outlook, Excel, Powerpoint.
  • A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
  • Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.
  • Proven data analytics skills (advanced Excel, Qlikview, Tableau …).
  • Results orientated – ability to cascade and explain goals, establish plans and manage work to achieve desired outcomes.
  • Accountability – assumes ownership for achieving personal results and collective goals.
  • Strong communication skills: demonstrating drive and enthusiasm. High level of English is a requirement.

Key Competenties

  • Manage ambiguity
  • Balances stakeholders
  • Organizational Savy
  • Drives Engagement
  • Build effective teams
  • Tech savvy
  • Global perspective
  • Data driven

What we offer?

  • Type of Contract: Permanent.
  • Multicultural working environment: A diverse job in an international context with impressive clients.
  • Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office. Cigna’s “Happy You”: health and wellbeing initiatives, flexible work hours, home working opportunities.
  • Flexible starting hour: Official Schedule Monday to Friday 9.00 to 17.00 but with flexibility. Our shifts are from 7:00 to 9:30, with the possibility to choose the time that suits you best.
  • A wide range of social benefits (such as: healthcare insurance, pharmacy insurance, dental insurance, vision insurance, life insurance, shuttle bus and so on) and attractive salary packages.

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website 

Closing Date : 21 November. 2024

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