Jobs
Database Officer – Kenya Primary Literacy Programme at Education Development Center
Education Development Center (EDC) is a global nonprofit that advances lasting solutions to improve education, promote health, and expand economic opportunity. Since 1958, we have been a leader in designing, implementing, and evaluating powerful and innovative programs in more than 80 countries around the world
Responsiblities
- The Database Officer will assist in the design and development of a data collection and management system for the project team. S/he will manage and troubleshoot the Monitoring & Evaluation database and be responsible for generating project reports, as well as supervising periodic data quality audits. S/he will be responsible for development of appropriate dashboards, as required. The Database Officer will take the lead in the development of tools for collecting, assuring quality, entering, storing, retrieving and organizing project data.
- S/he will also support the MEL Specialist and collaborate with the MEL Manager and Dashboard Specialist in the development of training and providing support for data collection, analysis, dissemination, and use at all levels of service delivery. This position reports to the MEL Specialist. This is a full-time position based in Nairobi.
The Database Officer’s responsibilities will include, but are not limited to:
- Develops standard operating procedures and systems for data collection, storage and analysis of data;
- Designs and manages upkeep of project database, including regular data security and quality assurance activities, such as storage and backups, testing of data integrity, periodic recovery testing, and logical consistency checks;
- Analyzes data for dashboards, reports and presentations;
- Troubleshoots issues with participants’ use of paper forms and tablets for data entry into Performance Tracking System and provides technical assistance, as needed;
- Builds the capacity of project staff on basic and advanced data management skills, data processing protocols and assisting with statistical analysis;
- Develops and enforces project-wide data processing protocols, including manuals and reference guides, for proper use of the project database and related functions;
- Assists in planning and implementing data reconstruction exercises;
- Supervises the implementation of routine data quality audits;
- Provides technical guidance to other staff in data management;
- Maintains updated data collection and reporting tools;
- Works with project staff to find and implement technological solutions to data-related challenges;
- Produces regular reports according to the guidelines determined by project management;
- Works with project team members and partners throughout the country to ensure the database functionality meets their needs;
- Supports the development and conduct of presentations related to data and dashboards as needed;
Qualifications
The candidate for the position of Database Officer shall have at a minimum the following qualifications:
Education:
- Bachelor’s degree in computer science or other related degree required.
Skills and Experience:
- 5 to 6 years experience developing, managing and troubleshooting M&E databases required;
- Minimum 3 to 5 years’ experience working with international NGOs, preferably in the education sector; experience with USAID-funded projects desirable;
- Experience with data collection software such as SurveyToGo and KoBo Toolbox, including programming software onto tablets for data collection purposes;
- Experience in training and mentoring others in electronic data collection, especially using tablets, preferred;
- Experience conducting statistical analysis of data and proficiency in Microsoft Office suite;
- Strong organizational, communication, computer, and interpersonal skills;
- Experience creating data visualizations, including charts, graphs, and maps;
- Demonstrated ability to work independently with minimal supervision, as well as within a team setting;
- Must be able to negotiate diplomatically and function well under pressure and meet strict deadlines.
Candidates must also demonstrate knowledge of the following computer languages and systems.
- Excel – ability to use advanced formulas, functions, and calculations to analyze data. Create and update database through connected worksheets. Should be able to clean, transform, and relate data from multiple sources.
- Excel + Power Query – ability to create Excel connected to SQL database report templates. Should be capable of using Power Query to clean, merge, pivot/un-pivot, and transform data.
- Structured Query Language (SQL) – Understands T-SQL to build complex queries and sub-queries as well as how to filter, group, join, and sort the results. Uses SQL Server Management Studio (SSMS) and other query tools to connect, query, and manage databases. Familiar with SQL database structures (not Access), can build SQL queries using SELECT statements from one or many different related tables to output data from SQL databases. Understands database fields and properties, database relationships, primary and foreign keys, can read a database ER Diagram.
- SQL Databases – Can create relational database structures, tables, fields and properties, primary and foreign keys, and indexes. Creates complex SQL queries, Store Procedures, and Functions. Preferable experience in Microsoft SQL Server databases. Imports and Exports data to and from databases or different sources in multiple formats. Can backup or restore databases between work environments.
- Power BI – Ability to create basic Power BI dashboards and data visualizations connecting to external data sources like Excel to analyze data. Understands the different types of Charts, Graphs, and tables to visualize data. Creates filters, measures, and columns using DAX formulas. Can publish, update, and share dashboards and reports
Language:
- Fluency in English is required.
Other:
- Applicants must be Kenyan nationals or hold current work authorization
Closing Date: 31 May. 2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Job Description
We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.
Corporate Training Telemarketer
Are you a dynamic, creative, and innovative telemarketer with a passion for sales and marketing? We are looking for a Corporate Training Telemarketer to join our client and help develop and grow their training business in the region. If you have a successful track record in marketing corporate training courses, corporate events, or corporate real estate services, we want to hear from you! This position based in Nairobi is to market the in-person training courses in Kenya, Uganda, Tanzania, Rwanda, Zambia & Malawi.
Key Responsibilities:
- Drive sales by identifying and engaging potential clients.
- Understand client training needs and offer tailored solutions.
- Promote our unique training programs and demonstrate their value to corporate clients.
- Meet and exceed sales targets, contributing to business growth.
- Maintain organized, accurate records and manage your sales pipeline effectively.
Qualifications and Experience:
- A dynamic, creative, and innovative marketing and sales professional with 2-3 years work experience and proven track record in B to B corporate training marketing and sales or marketing corporate events or Real Estate sales experience (a must requirement).
- Proven top performer with exceptional communication and persuasion skills.
- Highly organized, detail-oriented, and goal-driven.
- Critical thinker who thrives in a fast-paced environment and consistently exceeds targets
HOW TO APPLY
Interested and qualified candidates should forward their CV to:
vacancies@peoplefoco.co.ke
using the position as subject of email
Closing Date : 21 November. 2024
Job Description
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International.
Care Team Senior Supervisor
Your job
As a Care Team Senior Supervisor, you will be managing a team based in KL, Nairobi and Madrid. You will be responsible to motivate your own teams to ensure production levels and targets are achieved, to ensure effective processing controls are in place across locations, as well as championing efforts that achieve the highest possible levels of provider experience and satisfaction that enable the company to meet its growth and profit objectives.
Your role will be broader than the day-to-day management of the team – your agile, provider centric mindset will ensure that you contribute to our overall provider operations strategy, identifying opportunities to enhance the service proposition and to improve the efficiencies and productivity of your teams. Your role will report into the Care Senior Manager based in Madrid.
Your role will be to:
- Responsible to lead dedicated care teams across the globe in and efficient and effective way.
- Build and bring alive a true culture of provider centricity.
- Responsible to meet operational KPI’s within the team in terms of production, quality, TAT, amongst others, and bring those alive across the team to deliver on those.
- Analysing support workflows and making suggestions to improve efficiency and effectiveness and be active in seeking and sharing ideas for innovation in business processes.
- Managing schedules of team members according to customer/provider demand and any service levels agreements.
- Assess the capacity planning for your segments as well as following up on absences and coverage strategies to secure business continuity.
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against plan.
- Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts.
- Regular contact with Client Management, Service Ops, Clinical and other Cigna internal stakeholders within your remit.
- Identifying and acting to remove obstacles to delivering consistently high levels of services.
- Assisting and contributing with the design and rollout of new operational excellence projects.
- Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, wellbeing, and performance by providing coaching and skill development in collaboration with the other Care Team management and PSO Management Team
- Working closely with senior management to help customer/ provider service deliver on their components of overall company goals and objectives.
- Be a focal point for the PSO leads as well as other internal stakeholders.
- Leading and supporting your teams through required changes.
- International travel on quarterly basis might be required.
Your profile
- Minimum 2 years’ experience leading operational teams within the company or outside.
- International mind-set, with holistic and able to work remotely with colleagues and direct reports across locations.
- Striving for excellent service to our members, clients, and providers.
- Experience in and passion for coaching, managing, developing, and motivating individuals and the team.
- Experience in change and process improvement management – with a proven track record in improving customer service standards.
- Experience managing offshore teams.
- Strong presentation skills, and knowledge of Window Office tools like Word, Outlook, Excel, Powerpoint.
- A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
- Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.
- Proven data analytics skills (advanced Excel, Qlikview, Tableau …).
- Results orientated – ability to cascade and explain goals, establish plans and manage work to achieve desired outcomes.
- Accountability – assumes ownership for achieving personal results and collective goals.
- Strong communication skills: demonstrating drive and enthusiasm. High level of English is a requirement.
Key Competenties
- Manage ambiguity
- Balances stakeholders
- Organizational Savy
- Drives Engagement
- Build effective teams
- Tech savvy
- Global perspective
- Data driven
What we offer?
- Type of Contract: Permanent.
- Multicultural working environment: A diverse job in an international context with impressive clients.
- Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office. Cigna’s “Happy You”: health and wellbeing initiatives, flexible work hours, home working opportunities.
- Flexible starting hour: Official Schedule Monday to Friday 9.00 to 17.00 but with flexibility. Our shifts are from 7:00 to 9:30, with the possibility to choose the time that suits you best.
- A wide range of social benefits (such as: healthcare insurance, pharmacy insurance, dental insurance, vision insurance, life insurance, shuttle bus and so on) and attractive salary packages.
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Closing Date : 21 November. 2024
Corporate Training Telemarketer at People FOCO
Care Team Senior Supervisor at Cigna
