Jobs
Fraud Risk Analyst at Equity Bank Kenya
Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi.
Job Purpose:
The Group’s Enterprise Risk Management (ERMF) integrates Fraud as a principal risk type, necessitating meticulous management to align with the Group’s strategic objectives. The effective handling of fraud risks adheres to the Group’s Fraud Risk Management Framework and relies on adept anti-fraud professionals.
As a Fraud Risk Analyst, you will be responsible for identifying, assessing, and mitigating potential fraud risks across the Equity Group. Your primary focus will be on analyzing transactional data, risk events and incidents data, monitoring suspicious activities and control effectiveness. You will collaborate with cross-functional teams to develop and enhance fraud detection processes and procedures and implementing strategies to prevent and detect fraudulent behaviors.
This role reports directly to the Head of Group Fraud Risk Management.
Job Responsibilities:
- Utilize advanced analytics and data mining techniques to identify patterns and anomalies indicative of fraudulent activity across the various business and operational units.
- Monitor transactional data and conduct regular reviews to proactively identify emerging fraud trends and risks facing Equity Group.
- Assess the severity and potential impact of identified fraud risks on the Group’s operations, finances, and reputation.
- Conduct comprehensive risk assessments to evaluate vulnerabilities and weaknesses in existing fraud prevention measures.
- Analyze historical data and industry trends to anticipate future fraud threats and recommend proactive risk mitigation strategies.
- Develop and implement fraud prevention strategies and controls to mitigate risks effectively.
- Collaborate with internal stakeholders, including 1st, 2nd and 3rd lines of defense personnel, legal, and IT teams, to establish robust fraud prevention policies and procedures.
- Stay abreast of industry best practices and emerging technologies to enhance fraud prevention capabilities continuously.
- Prepare detailed reports and presentations on fraud trends, incidents, and mitigation efforts for senior management and regulatory authorities.
- Maintain accurate documentation of fraud incidents, investigations, and resolutions in compliance with regulatory requirements and internal policies.
- Provide training and support to employees on fraud awareness, detection techniques, and reporting.
- Raise awareness of fraud risks and prevention measures across the organization through regular communications and educational initiatives.
Qualifications
Educational & Professional Qualifications:
- Bachelor’s degree in accounting, business administration, risk management, data analytics or IT.
- Experience in data analytics and knowledge of programming languages.
- Professional certifications such as Certified Fraud Examiner (CFE) will be an added advantage.
Competencies:
- Proven experience in fraud detection, risk analysis, or investigative roles within the financial services industry or a similar sector.
- Strong analytical skills with the ability to interpret complex data sets and identify meaningful insights.
- Proficiency in data analysis tools and techniques, such as SQL, SAS, Python, or R.
- Excellent communication skills, with the ability to articulate complex concepts clearly and concisely.
- Strong attention to detail and a commitment to maintaining the highest standards of accuracy and integrity.
- Ability to work effectively both independently and collaboratively in a fast-paced, dynamic environment.
Closing Date: 31 May. 2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Job Description
We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.
Corporate Training Telemarketer
Are you a dynamic, creative, and innovative telemarketer with a passion for sales and marketing? We are looking for a Corporate Training Telemarketer to join our client and help develop and grow their training business in the region. If you have a successful track record in marketing corporate training courses, corporate events, or corporate real estate services, we want to hear from you! This position based in Nairobi is to market the in-person training courses in Kenya, Uganda, Tanzania, Rwanda, Zambia & Malawi.
Key Responsibilities:
- Drive sales by identifying and engaging potential clients.
- Understand client training needs and offer tailored solutions.
- Promote our unique training programs and demonstrate their value to corporate clients.
- Meet and exceed sales targets, contributing to business growth.
- Maintain organized, accurate records and manage your sales pipeline effectively.
Qualifications and Experience:
- A dynamic, creative, and innovative marketing and sales professional with 2-3 years work experience and proven track record in B to B corporate training marketing and sales or marketing corporate events or Real Estate sales experience (a must requirement).
- Proven top performer with exceptional communication and persuasion skills.
- Highly organized, detail-oriented, and goal-driven.
- Critical thinker who thrives in a fast-paced environment and consistently exceeds targets
HOW TO APPLY
Interested and qualified candidates should forward their CV to:
vacancies@peoplefoco.co.ke
using the position as subject of email
Closing Date : 21 November. 2024
Job Description
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International.
Care Team Senior Supervisor
Your job
As a Care Team Senior Supervisor, you will be managing a team based in KL, Nairobi and Madrid. You will be responsible to motivate your own teams to ensure production levels and targets are achieved, to ensure effective processing controls are in place across locations, as well as championing efforts that achieve the highest possible levels of provider experience and satisfaction that enable the company to meet its growth and profit objectives.
Your role will be broader than the day-to-day management of the team – your agile, provider centric mindset will ensure that you contribute to our overall provider operations strategy, identifying opportunities to enhance the service proposition and to improve the efficiencies and productivity of your teams. Your role will report into the Care Senior Manager based in Madrid.
Your role will be to:
- Responsible to lead dedicated care teams across the globe in and efficient and effective way.
- Build and bring alive a true culture of provider centricity.
- Responsible to meet operational KPI’s within the team in terms of production, quality, TAT, amongst others, and bring those alive across the team to deliver on those.
- Analysing support workflows and making suggestions to improve efficiency and effectiveness and be active in seeking and sharing ideas for innovation in business processes.
- Managing schedules of team members according to customer/provider demand and any service levels agreements.
- Assess the capacity planning for your segments as well as following up on absences and coverage strategies to secure business continuity.
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against plan.
- Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts.
- Regular contact with Client Management, Service Ops, Clinical and other Cigna internal stakeholders within your remit.
- Identifying and acting to remove obstacles to delivering consistently high levels of services.
- Assisting and contributing with the design and rollout of new operational excellence projects.
- Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, wellbeing, and performance by providing coaching and skill development in collaboration with the other Care Team management and PSO Management Team
- Working closely with senior management to help customer/ provider service deliver on their components of overall company goals and objectives.
- Be a focal point for the PSO leads as well as other internal stakeholders.
- Leading and supporting your teams through required changes.
- International travel on quarterly basis might be required.
Your profile
- Minimum 2 years’ experience leading operational teams within the company or outside.
- International mind-set, with holistic and able to work remotely with colleagues and direct reports across locations.
- Striving for excellent service to our members, clients, and providers.
- Experience in and passion for coaching, managing, developing, and motivating individuals and the team.
- Experience in change and process improvement management – with a proven track record in improving customer service standards.
- Experience managing offshore teams.
- Strong presentation skills, and knowledge of Window Office tools like Word, Outlook, Excel, Powerpoint.
- A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
- Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.
- Proven data analytics skills (advanced Excel, Qlikview, Tableau …).
- Results orientated – ability to cascade and explain goals, establish plans and manage work to achieve desired outcomes.
- Accountability – assumes ownership for achieving personal results and collective goals.
- Strong communication skills: demonstrating drive and enthusiasm. High level of English is a requirement.
Key Competenties
- Manage ambiguity
- Balances stakeholders
- Organizational Savy
- Drives Engagement
- Build effective teams
- Tech savvy
- Global perspective
- Data driven
What we offer?
- Type of Contract: Permanent.
- Multicultural working environment: A diverse job in an international context with impressive clients.
- Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office. Cigna’s “Happy You”: health and wellbeing initiatives, flexible work hours, home working opportunities.
- Flexible starting hour: Official Schedule Monday to Friday 9.00 to 17.00 but with flexibility. Our shifts are from 7:00 to 9:30, with the possibility to choose the time that suits you best.
- A wide range of social benefits (such as: healthcare insurance, pharmacy insurance, dental insurance, vision insurance, life insurance, shuttle bus and so on) and attractive salary packages.
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Closing Date : 21 November. 2024
Corporate Training Telemarketer at People FOCO
Care Team Senior Supervisor at Cigna
