Jobs
IT Assistant at UNESCO – United Nations Educational Scientific and Cultural Organization
In 1945, UNESCO was created in order to respond to the firm belief of nations, forged by two world wars in less than a generation, that political and economic agreements are not enough to build a lasting peace. Peace must be established on the basis of humanity’s moral and intellectual solidarity.
OVERVIEW OF THE FUNCTIONS OF THE POST
The post is located in the Administrative unit of the UNESCO Nairobi Regional Office for Eastern Africa and provides decentralized basic and routine technical support on hardware and software application system within the Office’s assigned area. The Information Technologies (IT) Assistant reports directly to the field office Finance and Administrative Officer and carries out tasks under the overall authority of the Head/Director of the Office. The IT Assistant is tasked with the delivery of a range of office-oriented activities in support of the Administrative unit, and projects/programmes delivery.
In particular the incumbent will perform the following tasks:
ICT Maintenance Services:
- Administration and maintenance of the ICT infrastructure, equipment and services.
- Undertake action for the upgrade, repairs or replacement of ICT infrastructure, equipment and services when and where appropriate.
- Maintain the computer server and server room of the office and ensure the safety and security of all system applications, data bases and electronic files.
- Ensure internet connectivity at all times and the proper functioning of all network applications like the Intranet, website, shared drives and e-mail facilities.
- Assist the users on the implementation of backups in order to safeguard their own information, keep backup copies of the server information. Ensure that this backup is kept in a safe place in case of a contingency.
- Perform the routine backup of all computer software, applications, electronic files or data in a timely manner in conformity with HQ/DBS instructions/directives and ensure the recovery of these files or data in case of loss due to disasters or cyber warfare.
- Keep the IT Business continuity Plan and IT Security Plan updated.
Desktop Support Services:
- Provide technical support to all authorized users for the installation and/or configuration of new equipment, components, gadgets and other peripheral accessories like desktops, laptops, notebooks, tablets, phone sets, docking stations, printers, scanners, cameras, sound and voice devices.
- Assist authorized users to resolve technical problems encountered while using computerized systems and applications by running system diagnosis, maintaining track of problems, liaising with HQ/DBS for technical support and assisting DBS in diagnosis and troubleshooting/remedial action.
- Provide support to all users using remotely connectivity tools, such as TEAMS, Skype, S4B, Zoom, Global Protect, etc Ensure connectivity with HQ. Follow up any problems encountered with the VPN connection and find the best possible solution.
- Provide user support and training on commonly used applications software and maintain up-dated books/manuals and hardware databases related to the office automation.
- Keep update the maintenance annual plan for IT equipment.
- Update and run the system’s antivirus applications and other protectives measures routinely or as appropriate.
Procurement Support Services:
- Advice the Financial and Administrative Officer on new opportunities for improvement and and upgrade of the IT equipment and the network.
- Assist in the negotiation with local ISP Operators for telephone project via S4B and INTERNET ensuring the prices are going down and the required bandwidths always increasing in order to cope with new needs like O365 for instance.
- Maintain constant communication with the ISP in order to follow up in the case of the interruption of the service.
- Locally support the implementation of the rollout of new functionalities, software, applications or services and ICT infrastructural changes as may be released by HO/DBS from time to time.
- Assist in the identification of providers for IT equipment, and in the use of LTAs established by UNESCO and other UN entities, at local or HQ level.
- Provide inputs in the occasional selection of local IT experts undertaking repairs and other works on ICT infrastructure and equipment.
Record managment and Insitututional memory:
- Assist in the structure of digital record management in Our Drive with standardized filing scheme and adopting a naming convention for the digital documents, following DBS’s guidelines in the 60-day roadmap.
- Effective knowledge sharing and reuse enabled. In particular, facilitate internal meetings to update/remind colleagues on DBS policies and new features developed.
- Participate in meeting and workshop mainly on areas of new technologies and telecommunications, and the inter-agency meetings related to the ICT working group.
- Assist in updating and maintaining computerized databases as well as the Office’s website.
Assets management:
- Assist in the preparation of the inventory list and maintain the information updated on a regular basis. Assist in the preparation of the year-end asset inventory, and the list asset disposal, at least twice a year.
- Provide technical support to efficiently manage the non-expendable items and the assets physical inventory list, using a software and barcode scanner.
- Update the list of ICT assets following any new acquisitions or disposals and also the list of these terms in the custody of each and every user in the office and make It available for physical inventory exercises.
COMPETENCIES (Core / Managerial)
- Accountability (C)
- Communication (C)
- Innovation (C)
- Knowledge sharing and continuous improvement (C)
- Planning and organizing (C)
- Results focus (C)
- Teamwork (C)
- Professionalism (C)
For detailed information, please consult the UNESCO Competency Framework.
REQUIRED QUALIFICATIONS
Education
- Completed secondary, technical and/or vocational education.
Work Experience
- At least 5 (five) of work experience in Information Technology.
Skills and competencies
- Solid overall computer literacy, including proficiency in various MS Office applications (Excel, Word,etc.) and email/internet; familiarity with database management; and office technology equipment.
- Self-motivated and ability to work with minimum supervision.
- Strong problem solving skills.
- Solid understanding of IT security related issues.
- Ability to work collaboratively in a multicultural and dynamic team environment.
- Strong competencies in attention to detail and time management.
Language
- Excellent knowledge (written and spoken) of English language.
DESIRABLE QUALIFICATIONS
Education
- A Bachelor’s degree in computer science or related field would be an asset.
Work Experience
- Similar working experience with diverse organizations in the region or within the United Nations system or in an international organization/institution.
Languages
- Knowledge of other UNESCO official languages (Arabic, Chinese, French, Russian or Spanish)
Closing Date : 25 April. 2024
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Job Description
We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.
Corporate Training Telemarketer
Are you a dynamic, creative, and innovative telemarketer with a passion for sales and marketing? We are looking for a Corporate Training Telemarketer to join our client and help develop and grow their training business in the region. If you have a successful track record in marketing corporate training courses, corporate events, or corporate real estate services, we want to hear from you! This position based in Nairobi is to market the in-person training courses in Kenya, Uganda, Tanzania, Rwanda, Zambia & Malawi.
Key Responsibilities:
- Drive sales by identifying and engaging potential clients.
- Understand client training needs and offer tailored solutions.
- Promote our unique training programs and demonstrate their value to corporate clients.
- Meet and exceed sales targets, contributing to business growth.
- Maintain organized, accurate records and manage your sales pipeline effectively.
Qualifications and Experience:
- A dynamic, creative, and innovative marketing and sales professional with 2-3 years work experience and proven track record in B to B corporate training marketing and sales or marketing corporate events or Real Estate sales experience (a must requirement).
- Proven top performer with exceptional communication and persuasion skills.
- Highly organized, detail-oriented, and goal-driven.
- Critical thinker who thrives in a fast-paced environment and consistently exceeds targets
HOW TO APPLY
Interested and qualified candidates should forward their CV to:
vacancies@peoplefoco.co.ke
using the position as subject of email
Closing Date : 21 November. 2024
Job Description
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International.
Care Team Senior Supervisor
Your job
As a Care Team Senior Supervisor, you will be managing a team based in KL, Nairobi and Madrid. You will be responsible to motivate your own teams to ensure production levels and targets are achieved, to ensure effective processing controls are in place across locations, as well as championing efforts that achieve the highest possible levels of provider experience and satisfaction that enable the company to meet its growth and profit objectives.
Your role will be broader than the day-to-day management of the team – your agile, provider centric mindset will ensure that you contribute to our overall provider operations strategy, identifying opportunities to enhance the service proposition and to improve the efficiencies and productivity of your teams. Your role will report into the Care Senior Manager based in Madrid.
Your role will be to:
- Responsible to lead dedicated care teams across the globe in and efficient and effective way.
- Build and bring alive a true culture of provider centricity.
- Responsible to meet operational KPI’s within the team in terms of production, quality, TAT, amongst others, and bring those alive across the team to deliver on those.
- Analysing support workflows and making suggestions to improve efficiency and effectiveness and be active in seeking and sharing ideas for innovation in business processes.
- Managing schedules of team members according to customer/provider demand and any service levels agreements.
- Assess the capacity planning for your segments as well as following up on absences and coverage strategies to secure business continuity.
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against plan.
- Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts.
- Regular contact with Client Management, Service Ops, Clinical and other Cigna internal stakeholders within your remit.
- Identifying and acting to remove obstacles to delivering consistently high levels of services.
- Assisting and contributing with the design and rollout of new operational excellence projects.
- Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, wellbeing, and performance by providing coaching and skill development in collaboration with the other Care Team management and PSO Management Team
- Working closely with senior management to help customer/ provider service deliver on their components of overall company goals and objectives.
- Be a focal point for the PSO leads as well as other internal stakeholders.
- Leading and supporting your teams through required changes.
- International travel on quarterly basis might be required.
Your profile
- Minimum 2 years’ experience leading operational teams within the company or outside.
- International mind-set, with holistic and able to work remotely with colleagues and direct reports across locations.
- Striving for excellent service to our members, clients, and providers.
- Experience in and passion for coaching, managing, developing, and motivating individuals and the team.
- Experience in change and process improvement management – with a proven track record in improving customer service standards.
- Experience managing offshore teams.
- Strong presentation skills, and knowledge of Window Office tools like Word, Outlook, Excel, Powerpoint.
- A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
- Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.
- Proven data analytics skills (advanced Excel, Qlikview, Tableau …).
- Results orientated – ability to cascade and explain goals, establish plans and manage work to achieve desired outcomes.
- Accountability – assumes ownership for achieving personal results and collective goals.
- Strong communication skills: demonstrating drive and enthusiasm. High level of English is a requirement.
Key Competenties
- Manage ambiguity
- Balances stakeholders
- Organizational Savy
- Drives Engagement
- Build effective teams
- Tech savvy
- Global perspective
- Data driven
What we offer?
- Type of Contract: Permanent.
- Multicultural working environment: A diverse job in an international context with impressive clients.
- Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office. Cigna’s “Happy You”: health and wellbeing initiatives, flexible work hours, home working opportunities.
- Flexible starting hour: Official Schedule Monday to Friday 9.00 to 17.00 but with flexibility. Our shifts are from 7:00 to 9:30, with the possibility to choose the time that suits you best.
- A wide range of social benefits (such as: healthcare insurance, pharmacy insurance, dental insurance, vision insurance, life insurance, shuttle bus and so on) and attractive salary packages.
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Closing Date : 21 November. 2024
Corporate Training Telemarketer at People FOCO
Care Team Senior Supervisor at Cigna
