Jobs
Operational Management Centre Operator at University of Pretoria
RESPONSIBILITIES:
- The incumbents will be responsible to provide a 24-hour professional first line service in the Operational Management Centre of the Department of Security Services. Responsibilities include:
- Attend to, refer and record complaints, information and notifications of incidents;
- Respond to all internal and external enquiries and provide information and refer to the relevant department/individual internally and/or externally, if necessary
- Facilitate all emergencies reported, by notifying the relevant services (ambulance services, SAPS and Metro Police) and/or other relevant UP or external role-players, if necessary/as requested and record accordingly
- Monitor extensive electronic systems in the Operational Management Centre including (intruder alarms, fire alarms, CCTV and access control systems) according to Standard Operating Procedures and Policies.
- Facilitate all calls received on the UP-Crisis Line
- Record all incidents in the Online electronic Occurrence Book
- Compile 24-hour reports and send all daily reports to the relevant role players
- Facilitate defect reports to Facility Management: e.g. plumbing or electrical defects; faulty gates, fences and lifts, as well as defects relating to the electronic security systems.
- Report all Occupational Health and Safety related incidents (including all IOD incidents) to the Operational Manager, as well as to the UP Occupational Health and Safety section.
- Completion of all relevant registers.
- Management of ‘Lost and Found’ property
- Ensure that all emergency plans, procedures and telephone numbers are regularly updated
- Ensure that all activities (e.g. recordkeeping, handling of incidents) comply with departmental and UP policies and procedures, as well as the applicable legislation
- Professional use of the two-way radio system
- Monitor the activities of the Operational Security Officers and ensure that high operational and service levels are maintained
- Communicate with the Operational component via telephone or radio, on a regular basis, according to procedure. Assign specific tasks/requests on behalf of the Operational Manager or as needed
- Complete the Operational Component documentation (posting sheets) on a shift basis and verify the number, placement and level of security officers. Report any discrepancies to the Operational and Administration Managers
- Ensure that all agreed procedures are duly executed by the Operational Component. Report all discrepancies to the Operational Manager
- Provide an operational service during special events and emergencies
- Patiently scroll down and read the job description below.
- Scroll down and find how to apply or mode of application for this job after the job description.
- Carefully follow the instructions on how to apply.
- Always apply for a job by attaching CV with a Cover Letter / Application Letter.
JOB ALERTS: Click Here to Join Our Jobs in Africa Telegram Group
MINIMUM REQUIREMENTS:
- Grade 12
- PSIRA Grade A
- Computer literacy: MS Word and Excel (intermediate level)
- Formal CCTV and alarm training
- At least 2 years practical experience and extensive knowledge of work processes and procedures in a technologically advanced security control center or similar environment, which includes:
- Handling of various security-related reported matters;
- Monitoring of CCTV and/or alarm systems and the functioning thereof;
- Knowledge of electronic access control systems;
- Radio procedures and communication
- Excellent communication skills
REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):
- Applied knowledge of the Occupational Health and Safety Act
- Applied knowledge of relevant UP policies and procedures.
- Disaster Management Act
- Knowledge of Criminal Law, Statutes
- Sound judgment
- Ability to work under pressure
- Ability to delegate tasks
- Ability to prioritize
- Ability to handle confidential matters
- Conflict management skills
- High level of integrity
ADDED ADVANTAGES AND PREFERENCES:
- National Diploma in Security Management
- Occupational Health and Safety Certificate
- First Aid certificate (level 3) for medical incidents and to assist paramedics on scene
- Trauma training certificate for 24-hour Crises Helpline.
- Valid driver’s license
- Previous experience in a tertiary environment
PLEASE NOTE: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.
The annual remuneration package will be commensurate with the incumbent’s level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.
Applicants are requested to apply online at www.up.ac.za, and follow the link: Careers@UP.
In applying for this post, please attach:
- A comprehensive CV;
- Certified copies of qualifications;
- Names, e-mail addresses and telephone details of three referees whom we have permission to contact.
No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.
ENQUIRIES: Ms K Mathebula, Tel: (012) 420-2417 for application-related enquiries, and Ms L Meyer, Tel: (012) 420-4344 for enquiries relating to the post content.
Should you not hear from the University of Pretoria by 31 May 2022, please accept that your application has been unsuccessful.
The University of Pretoria is committed to equality, employment equity and diversity.
In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference may be given, but is not limited to candidates from under-represented designated groups.
All candidates who comply with the requirements for appointment are invited to apply. All candidates agree to undergo verification of personal credentials.
The University of Pretoria reserves the right to not fill the advertised positions.
CLOSING DATE: 08 MARCH 2022
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Job Description
We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.
Corporate Training Telemarketer
Are you a dynamic, creative, and innovative telemarketer with a passion for sales and marketing? We are looking for a Corporate Training Telemarketer to join our client and help develop and grow their training business in the region. If you have a successful track record in marketing corporate training courses, corporate events, or corporate real estate services, we want to hear from you! This position based in Nairobi is to market the in-person training courses in Kenya, Uganda, Tanzania, Rwanda, Zambia & Malawi.
Key Responsibilities:
- Drive sales by identifying and engaging potential clients.
- Understand client training needs and offer tailored solutions.
- Promote our unique training programs and demonstrate their value to corporate clients.
- Meet and exceed sales targets, contributing to business growth.
- Maintain organized, accurate records and manage your sales pipeline effectively.
Qualifications and Experience:
- A dynamic, creative, and innovative marketing and sales professional with 2-3 years work experience and proven track record in B to B corporate training marketing and sales or marketing corporate events or Real Estate sales experience (a must requirement).
- Proven top performer with exceptional communication and persuasion skills.
- Highly organized, detail-oriented, and goal-driven.
- Critical thinker who thrives in a fast-paced environment and consistently exceeds targets
HOW TO APPLY
Interested and qualified candidates should forward their CV to:
vacancies@peoplefoco.co.ke
using the position as subject of email
Closing Date : 21 November. 2024
Job Description
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International.
Care Team Senior Supervisor
Your job
As a Care Team Senior Supervisor, you will be managing a team based in KL, Nairobi and Madrid. You will be responsible to motivate your own teams to ensure production levels and targets are achieved, to ensure effective processing controls are in place across locations, as well as championing efforts that achieve the highest possible levels of provider experience and satisfaction that enable the company to meet its growth and profit objectives.
Your role will be broader than the day-to-day management of the team – your agile, provider centric mindset will ensure that you contribute to our overall provider operations strategy, identifying opportunities to enhance the service proposition and to improve the efficiencies and productivity of your teams. Your role will report into the Care Senior Manager based in Madrid.
Your role will be to:
- Responsible to lead dedicated care teams across the globe in and efficient and effective way.
- Build and bring alive a true culture of provider centricity.
- Responsible to meet operational KPI’s within the team in terms of production, quality, TAT, amongst others, and bring those alive across the team to deliver on those.
- Analysing support workflows and making suggestions to improve efficiency and effectiveness and be active in seeking and sharing ideas for innovation in business processes.
- Managing schedules of team members according to customer/provider demand and any service levels agreements.
- Assess the capacity planning for your segments as well as following up on absences and coverage strategies to secure business continuity.
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against plan.
- Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts.
- Regular contact with Client Management, Service Ops, Clinical and other Cigna internal stakeholders within your remit.
- Identifying and acting to remove obstacles to delivering consistently high levels of services.
- Assisting and contributing with the design and rollout of new operational excellence projects.
- Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, wellbeing, and performance by providing coaching and skill development in collaboration with the other Care Team management and PSO Management Team
- Working closely with senior management to help customer/ provider service deliver on their components of overall company goals and objectives.
- Be a focal point for the PSO leads as well as other internal stakeholders.
- Leading and supporting your teams through required changes.
- International travel on quarterly basis might be required.
Your profile
- Minimum 2 years’ experience leading operational teams within the company or outside.
- International mind-set, with holistic and able to work remotely with colleagues and direct reports across locations.
- Striving for excellent service to our members, clients, and providers.
- Experience in and passion for coaching, managing, developing, and motivating individuals and the team.
- Experience in change and process improvement management – with a proven track record in improving customer service standards.
- Experience managing offshore teams.
- Strong presentation skills, and knowledge of Window Office tools like Word, Outlook, Excel, Powerpoint.
- A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
- Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.
- Proven data analytics skills (advanced Excel, Qlikview, Tableau …).
- Results orientated – ability to cascade and explain goals, establish plans and manage work to achieve desired outcomes.
- Accountability – assumes ownership for achieving personal results and collective goals.
- Strong communication skills: demonstrating drive and enthusiasm. High level of English is a requirement.
Key Competenties
- Manage ambiguity
- Balances stakeholders
- Organizational Savy
- Drives Engagement
- Build effective teams
- Tech savvy
- Global perspective
- Data driven
What we offer?
- Type of Contract: Permanent.
- Multicultural working environment: A diverse job in an international context with impressive clients.
- Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office. Cigna’s “Happy You”: health and wellbeing initiatives, flexible work hours, home working opportunities.
- Flexible starting hour: Official Schedule Monday to Friday 9.00 to 17.00 but with flexibility. Our shifts are from 7:00 to 9:30, with the possibility to choose the time that suits you best.
- A wide range of social benefits (such as: healthcare insurance, pharmacy insurance, dental insurance, vision insurance, life insurance, shuttle bus and so on) and attractive salary packages.
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Closing Date : 21 November. 2024
Corporate Training Telemarketer at People FOCO
Care Team Senior Supervisor at Cigna
