Jobs
Research Technologist: Community Liaison Officer at South African Medical Research Council (MRC)
HIV AND OTHER INFECTIOUS DISEASES RESEARCH UNIT
(DURBAN OFFICE)
The South African Medical Research Council (SAMRC) strives to improve the nation’s health and quality of life by funding and conducting relevant and leading health research. It further aims to promote equity, career development and progression.
RESEARCH TECHNOLOGIST: COMMUNITY LIAISON OFFICER
Duration: One-Year Contract
The HIV and Other infectious Diseases Research Unit (HIDRU) requires a skilled and experience Community Liaison Officer (CLO) to work at their research sites which are based around Durban, KZN. The CLO will actively collaborate with internal/external Stakeholders to coordinate and conduct community outreach and education programmes to support the various Clinical trials / projects that the unit is involved in whilst advocating for participant involvement and retention.
Responsibilities:
- Co-ordinate community engagement of the research as per local, national, and international community guidelines.
- Coordinate and conduct results dissemination and research updates meetings as per sponsor’s requirement
- Support referral and care activities by coordinating meetings with Hospital Managers, with support from PI, Site Managers and Community Manager.
- Active participation and contribution in Provincial AIDS Council, District AIDS Council, KZN Civil Society and Provincial DoH and DoE Partners and Nerve Centre meetings.
- Develop Community Engagement Work Plan (CEWP) and monitor achievement of targets/outcomes.
- Support Community Advisory Board (CAB) members, stakeholders, and peer educators
- Arrange and conduct community outreach sessions as per research goals and protocol specific studies. This should be done in liaison with the field workers and the site drivers.
- Conduct education with key stakeholders, CWGs, diverse population groups including youth, men, and general community on these linked key topics i.e., clinical research, social research, HIV prevention, TB, COVID 19, and other infectious diseases, gender inequalities, ethics, regulatory, research procedures, clinical trials, and biomedical interventions.
- Prepare need’s analysis by identifying community education and development programme needs and address these gaps.
- Document and save signature logs, record keeping of events, completion of training attendance registers, minutes, reimbursement logs and other community activities.
- Contribute to translation of documents as per translation SOP
- Prepare and submit reports as per sponsor and unit requirements
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Core Requirements:
- 3-year Diploma/Degree in Social Science or Community Development or similar relevant qualification or higher
- 2-3 years relevant experience in coordinating community engagement, education, and networking for multiple concurrent research studies in research setting or specific to Clinical research
- Ability to communicate effectively with internal / external stakeholders.
- Fluency in English and Zulu language understanding – Excellent verbal and written communication
- Code 08 manual Driver’s License as the incumbent will be expected to drive a company vehicle
- Computer literacy
Advantageous:
- Registered for post grad diploma/ degree in Social Science or Community Development or other relevant qualification
- 5 years relevant experience in coordinating community engagement, education, and networking for multiple concurrent research studies in a research setting.
- 2-3 years’ experience with community-based advocacy related to HIV/AIDS and other infectious diseases.
- A known presence or profile within the community and among local stakeholders.
Terms & Conditions: The SAMRC retains the right not to make an appointment. In accordance with the SAMRC’s Employment Equity Plan, preference will be given to suitably qualified candidates from the designated groups. For this reason, we require race, gender and disability status to be specified. Disabled persons are encouraged to apply. By submitting your application, SAMRC concludes that you are a competent person to consent and that you are giving consent to the SAMRC to process and further process all personal information contained in the application in accordance with the Protection of Personal Information Act, Act No 4 of 2013 (as amended). Applicants are advised that the SAMRC has adopted a Workplace Policy on Covid-19 Vaccinations as part of its conditions of employment. The SAMRC does its best to provide the most accurate information; however, if there is anything wrong and unclear applicants are encouraged to contact the HR Recruitment Office at 021-938 0648 before the closing date.
A salary in the region of R251 153 per annum, cost-to-company.
PLEASE QUOTE THE REFERENCE NUMBER (R469A) IN ALL COMMUNICATIONS. PLEASE BE ADVISED THAT YOUR SUBMISSION WILL NOT BE CONSIDERED SHOULD YOUR APPLICATION NOT BE ACCOMPANIED BY THE REQUIRED INFORMATION AND DOCUMENTATION.
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Closing date: 13 March 2022
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Job Description
We are a HR Consultancy firm that is very passionate about people and their contribution towards the growth and success of any organization. We create systems that are streamlined towards the attainment of the organizations goals and build the capacity of the organizations employees to deliver results.
Corporate Training Telemarketer
Are you a dynamic, creative, and innovative telemarketer with a passion for sales and marketing? We are looking for a Corporate Training Telemarketer to join our client and help develop and grow their training business in the region. If you have a successful track record in marketing corporate training courses, corporate events, or corporate real estate services, we want to hear from you! This position based in Nairobi is to market the in-person training courses in Kenya, Uganda, Tanzania, Rwanda, Zambia & Malawi.
Key Responsibilities:
- Drive sales by identifying and engaging potential clients.
- Understand client training needs and offer tailored solutions.
- Promote our unique training programs and demonstrate their value to corporate clients.
- Meet and exceed sales targets, contributing to business growth.
- Maintain organized, accurate records and manage your sales pipeline effectively.
Qualifications and Experience:
- A dynamic, creative, and innovative marketing and sales professional with 2-3 years work experience and proven track record in B to B corporate training marketing and sales or marketing corporate events or Real Estate sales experience (a must requirement).
- Proven top performer with exceptional communication and persuasion skills.
- Highly organized, detail-oriented, and goal-driven.
- Critical thinker who thrives in a fast-paced environment and consistently exceeds targets
HOW TO APPLY
Interested and qualified candidates should forward their CV to:
vacancies@peoplefoco.co.ke
using the position as subject of email
Closing Date : 21 November. 2024
Job Description
Cigna is a global health service company, dedicated to helping the people we serve improve their health, well-being and sense of security. Cigna has almost 40,000 employees who service over 80 million customer relationships around the world. Within its international division, a dedicated unit – headquartered in Belgium – focuses on the needs of International.
Care Team Senior Supervisor
Your job
As a Care Team Senior Supervisor, you will be managing a team based in KL, Nairobi and Madrid. You will be responsible to motivate your own teams to ensure production levels and targets are achieved, to ensure effective processing controls are in place across locations, as well as championing efforts that achieve the highest possible levels of provider experience and satisfaction that enable the company to meet its growth and profit objectives.
Your role will be broader than the day-to-day management of the team – your agile, provider centric mindset will ensure that you contribute to our overall provider operations strategy, identifying opportunities to enhance the service proposition and to improve the efficiencies and productivity of your teams. Your role will report into the Care Senior Manager based in Madrid.
Your role will be to:
- Responsible to lead dedicated care teams across the globe in and efficient and effective way.
- Build and bring alive a true culture of provider centricity.
- Responsible to meet operational KPI’s within the team in terms of production, quality, TAT, amongst others, and bring those alive across the team to deliver on those.
- Analysing support workflows and making suggestions to improve efficiency and effectiveness and be active in seeking and sharing ideas for innovation in business processes.
- Managing schedules of team members according to customer/provider demand and any service levels agreements.
- Assess the capacity planning for your segments as well as following up on absences and coverage strategies to secure business continuity.
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against plan.
- Produce meaningful, accurate management reports and statistical information in line with formats and timescales agreed with management, including trending and enhancement activities to quantify operational impacts.
- Regular contact with Client Management, Service Ops, Clinical and other Cigna internal stakeholders within your remit.
- Identifying and acting to remove obstacles to delivering consistently high levels of services.
- Assisting and contributing with the design and rollout of new operational excellence projects.
- Ensure strong employee engagement within the team, including day to day oversight, motivation, conflict management, training, wellbeing, and performance by providing coaching and skill development in collaboration with the other Care Team management and PSO Management Team
- Working closely with senior management to help customer/ provider service deliver on their components of overall company goals and objectives.
- Be a focal point for the PSO leads as well as other internal stakeholders.
- Leading and supporting your teams through required changes.
- International travel on quarterly basis might be required.
Your profile
- Minimum 2 years’ experience leading operational teams within the company or outside.
- International mind-set, with holistic and able to work remotely with colleagues and direct reports across locations.
- Striving for excellent service to our members, clients, and providers.
- Experience in and passion for coaching, managing, developing, and motivating individuals and the team.
- Experience in change and process improvement management – with a proven track record in improving customer service standards.
- Experience managing offshore teams.
- Strong presentation skills, and knowledge of Window Office tools like Word, Outlook, Excel, Powerpoint.
- A growth mindset with a positive attitude towards change and the ability to play an active role in implementing change initiatives.
- Competency to build a team and create an atmosphere of positive collaboration, innovation and creative solutioning among the team members.
- Proven data analytics skills (advanced Excel, Qlikview, Tableau …).
- Results orientated – ability to cascade and explain goals, establish plans and manage work to achieve desired outcomes.
- Accountability – assumes ownership for achieving personal results and collective goals.
- Strong communication skills: demonstrating drive and enthusiasm. High level of English is a requirement.
Key Competenties
- Manage ambiguity
- Balances stakeholders
- Organizational Savy
- Drives Engagement
- Build effective teams
- Tech savvy
- Global perspective
- Data driven
What we offer?
- Type of Contract: Permanent.
- Multicultural working environment: A diverse job in an international context with impressive clients.
- Hybrid working: Enjoy working from the comfort of your home 3 days per week and 2 days from our Madrid office. Cigna’s “Happy You”: health and wellbeing initiatives, flexible work hours, home working opportunities.
- Flexible starting hour: Official Schedule Monday to Friday 9.00 to 17.00 but with flexibility. Our shifts are from 7:00 to 9:30, with the possibility to choose the time that suits you best.
- A wide range of social benefits (such as: healthcare insurance, pharmacy insurance, dental insurance, vision insurance, life insurance, shuttle bus and so on) and attractive salary packages.
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
Closing Date : 21 November. 2024
Corporate Training Telemarketer at People FOCO
Care Team Senior Supervisor at Cigna
